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recycled sixtie 01-11-2015 07:59 AM

I thank the big guy upstairs that my daughter is engaged to an Irishman living in Canada and not a dude living in Australia. No offence to Australia or dudes there but location location location. The mere thought of flying like some total of 20(?) hours to Australia would deter me from going there very often. Destination wedding? Forget that LOL.

My first flight in an aircraft in the 1950's going from Lydd, Kent UK to Le Touqet France for a total of about 20 minutes was exciting. The aircraft was a Bristol Freighter. Cars are loaded on the bottom and we sat in a cabin above the cars. The engine noise on takeoff will live with me forever.

Guy.

Neilk 01-11-2015 08:08 AM

Just saw this video today and thought I would share it.

https://www.facebook.com/video.php?v=10150968348807561

Couldn't embed, so click on the link

recycled sixtie 01-11-2015 08:11 AM

Quote:

Originally Posted by Neilk (Post 8434784)
Just saw this video today and thought I would share it.

<div id="fb-root"></div> <script>(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk'));</script>
<div class="fb-post" data-href="https://www.facebook.com/video.php?v=10150968348807561" data-width="466"><div class="fb-xfbml-parse-ignore"><a href="https://www.facebook.com/video.php?v=10150968348807561">Post</a> by <a href="https://www.facebook.com/unitedflightattendant">Scott Hornbeck</a>.</div></div>

Thanks Neil. Love it.
Guy

VINMAN 01-11-2015 08:31 AM

Quote:

Originally Posted by island911 (Post 8434311)
Seriously, many trains, of the ROW, have toilets that are nothing but holes to the tracks. But Amtrak is a disgrace to the civilized world. :rolleyes:

.

Standard Amtrak travel is pretty vile. Nothing worse than traveling with some of the dregs of society. The last time I took Amtrak a couple years ago, I took the Auto Train. It was actually one of the nicest travel events that I ever had. The train was empty. Had a sleeper compartment. Nice and relaxing. The car itself only had like 6 other people in it.

.

group911@aol.co 01-11-2015 08:58 AM

In reality, flights today cost less in actual dollars than they did 30 years ago. Did the customers demand it? Probably, the vast majority did, so this is what we have. As far as the staff, look at the wages especially of the regional carriers and you'll realize that they make so little that they actually qualify for food stamps in many states. Throw in the fact that that their clock doesn't start until the door closes and stops when it opens, and you may start to understand their position. Does it beat stocking shelves at Walmart? Sure, but not by much. Next throw in the workmans comp policies on otj injuries and it gives them even less incentive to hump our oversized bags into spaces designed for reasonable carry on items that nobody actually has.
If you could have driven to your destination in 4 hours or less it probably doesn't make sense to fly from a time standpoint but is it safer. Absolutely not. Gotta weigh out how much you are worth I guess.
Quote:

Originally Posted by wdfifteen (Post 8433666)
BS.
"We" didn't say, "We want to be treated like cattle as long as it's cheap." On the airlines that offer Economy Plus ( a little more space for a few more dollars) the seats are always sold out. (Let's not talk about my "economy plus" seat that was in front of the frikking door. It didn't have extra leg room because they provided it for me, it was the same seat in front of the door that they sold as coach untll they realized they could pass it off as "special" and charge more). I always travel "business class" when I can get it, but the seats are limited and on some regional flights there is no such thing. Airline employees exhibit such a level of obvious disinterest in their jobs that I worry that the jobs that aren't so obvious - those that involve safety - are being ignored to an equal extent. It is very concerning to me. U.S. airlines have lowered their standards to the point that I'm expecting a disaster any day. I just hope I'm not a part of it.


group911@aol.co 01-11-2015 09:16 AM

Dang Don. Did you have to tell everybody about Global Entry? Soon, our line is going to as long as theirs.
I agree, there is nothing like the feeling of dozing off as the plane takes off. Didn't mind a bit when recently, the crew woke me to watch the rocket exploding on the east coast- from 34000 feet.
Quote:

Originally Posted by Don Plumley (Post 8434043)
I don't fly now as much as I used to (lifetime AA Plat), but mostly I agree with Chocaholic. The end result of being in another part of the US or the world, for whatever reason, is worth whatever bits of inconvenience you might feel for a few hours. And pretty entertained looking at all the humanity - then I put on the noise canceling headphones and check out for a few hours of solitude above the clouds. There's nothing, nothing, like looking at the world from 35,000 feet on a clear day. And there's nothing better than going asleep and waking up in Tokyo, or Paris, or anywhere. I'm not talking about flying First Class/B Class either (though that helps), I almost only fly coach overseas now. I just love travel and still get all giddy when I drive up to an airport and see airplanes.

For those of you that hate the security BS, I have two words for you: Global Entry. Best $100 you could spend. You get TSA Pre Check and bypass the BS. Coming through Passport/Customs overseas is super fast and easy.

My two yen.


Nate2046 01-11-2015 09:27 AM

Quote:

Originally Posted by wdfifteen (Post 8434755)
What do we demand that is unreasonable?

Don't make sit on the Tarmac waiting to take off for more than half an hour

Make the seats wide enough that the 300 pound guy sitting next to me fits and doesn't slop over onto my seat.

Give me enough room in front of my seat that my knees don't press against the seat in front of me.

Provide cabin crew that help passengers.

Maintain posted schedules.

I just deleted everything I wrote in response to this because, what's the point? I get it that you want to vent and you're not going to listen to anything I say anyway. But you have to understand from our perspective as flight crews its hard to listen to that everyday, day after day.

I really like flying these passengers now. They may smell marginally worse but their disposition is generally better.

http://i28.photobucket.com/albums/c2...ps10adb671.jpg

http://i28.photobucket.com/albums/c2...psb62494e9.jpg

450knotOffice 01-11-2015 09:51 AM

Quote:

Originally Posted by wdfifteen (Post 8434755)
What do we demand that is unreasonable?

Don't make sit on the Tarmac waiting to take off for more than half an hour


Ok, so here's the deal. Waiting on the ramp or taxiway for takeoff clearance is not the choice of the airline. It's always due to congestion on the ground, congestion in the air, or severe weather somewhere along the route of flight or at the destination that causes Air Traffic Control to slow down or stop the flow of traffic. It might be clear, warm, and beautiful at LAX, but the weather in Chicago or Dallas or Atlanta might be complete hell. ATC then restricts or even temporarily stops the flow of traffic into the airport with bad weather. If your jet is on the ground, it's called a Ground Stop by ATC. The analogy is a car stuck in Urban traffic at 5PM on a Friday, with a bad accident a couple of miles up ahead of you. You might WISH you could drive straight through it, but it just isn't gonna happen. Trust me, jets that are not moving are not making money for the airline, and all of us HATE it, but it is what it is.


Quote:

Originally Posted by wdfifteen (Post 8434755)
Make the seats wide enough that the 300 pound guy sitting next to me fits and doesn't slop over onto my seat.

Give me enough room in front of my seat that my knees don't press against the seat in front of me.

What you're describing is Business class seating - bigger seats with more leg room. If you want that sort of room, buy the Business class seat every time. If an airline were to create coach class seats wide enough for your 300 pound seatmate to not spill over, the typical narrow body jet would be 2+2 seating, not 3+3. To increase the legroom so that everybody would have plenty of knee space would require also removing quite a few rows of those now 2+2 (instead of 3+3) seats. Do you see where this is headed? Sounds a lot like Business class, doesn't it. So, we take out two seats per row, and remove maybe 5 complete rows of seats out of a 25 row coach cabin to give you more legroom, which is the only way to do it. So, a 150 seat coach cabin (25 rows X 6 seats per row) has now become a 80 seat cabin (20 rows X 4 seats). Almost half of the revenue of the coach cabin has been removed. But wait, we don't want to give up those low prices for seats (lowest ever when adjusted for inflation), so the airlines will just have to eat the lost revenue.

So, again, if you want a bigger seat with more legroom, buy a Business class seat. Really.

Quote:

Originally Posted by wdfifteen (Post 8434755)
Provide cabin crew that help passengers.

Cabin Crew in Business and First class will generally make a serious effort to help their passengers. In a coach class cabin, with 150 to 180 people all trying to get into their seats, find room in the overhead bins, etc., how do you expect a Flight attendant to come ambling up the aisle ('scuse me, pardon me, 'scuse me, coming through) to help you stow your bag? Not only that, generally, most men are larger and stronger than most FA's. Why would you need help from them? Load you own bag into the overhead bin and sit down so that those around you might also be able to do the same, and allow an on-time departure. I mean, honestly, think about it. If a Flight Attendant's duties should include those similar to a bellhop at a hotel, then the airline would need twenty or more FA's for a 150 passenger cabin, and the aisles would need to be about twice as wide as they are now, in order to allow them to meander back and forth hefting bags into the bins while passengers are also standing in said aisles (wait, it might be with the 2+2 seating I described earlier).

This might lead to higher crew costs though, which might increase the cost of your ticket significantly.

Quote:

Originally Posted by wdfifteen (Post 8434755)
Maintain posted schedules.

Let me remind you that an airline would LOVE to maintain their set schedule and NEVER be late, ever. And they usually ARE on time. In fact, most flights arrive at their destinations EARLY. The reality of airline travel through a rather congested three dimensional environment, with good weather and bad weather spread all over the country and world - which has a huge impact on flow rates into an airport - and an airline's REQUIREMENT to comply with FAA directives concerning maintenance and crew rest, oftentimes interfere with that perfect world of every flight is always on time. Being on time, every time is just not going to happen in the real world we live in and on.

So yes, given reality, your demands are at the very least, unrealistic.

Mark Wilson 01-11-2015 10:00 AM

It wouldn't bother me if the industry doubled the per seat price, gave me a couple inches of legroom back, cleaned the friggen interiors occasionally and hired gate agents and FA's that weren't c*nts. Nobody made you take the job beotches.

450knotOffice 01-11-2015 10:10 AM

I agree, but look at the flipside. Most start out as nice young, helpful FA's and agents, then eventually get so sick and tired of being treated like crap by so many idiot passengers, that they eventually just say "f**k these idiots. My take is that when they reach that point, it's time to get out of the business and find a new line of work.

Rude, demanding, ******* passengers day after day, month after month, year after year basically create these c*nts you describe.

Chicken or egg?

wdfifteen 01-11-2015 10:40 AM

Quote:

Originally Posted by 450knotOffice (Post 8434902)
Ok, so here's the deal. Waiting on the ramp or taxiway for takeoff clearance is not the choice of the airline.

If they hate it so much why did they lobby congress to make it legal to make us sit on the tarmac for up to 3 hours before taking the plane back to the gate? They have an incentive to keep us out there or they wouldn't do it and they wouldn't have spent money on lobbyists to make it legal.

Quote:

Originally Posted by 450knotOffice (Post 8434902)
What you're describing is Business class seating - bigger seats with more leg room. If you want that sort of room, buy the Business class seat every time.

So, again, if you want a bigger seat with more legroom, buy a Business class seat. Really.

I was in the 4th row on the last leg of the flight yesterday and every seat within sight was just like mine. Maybe they put business class in the back of a CRJ 200?


Quote:

Originally Posted by 450knotOffice (Post 8434902)
Cabin Crew in Business and First class will generally make a serious effort to help their passengers. In a coach class cabin, with 150 to 180 people all trying to get into their seats, find room in the overhead bins, etc., how do you expect a Flight attendant to come ambling up the aisle ('scuse me, pardon me, 'scuse me, coming through) to help you stow your bag?

Someone is going to have to go up and down the isle looking for storage space. It seems to me it would be better to have the passengers sitting and the crew checking the bins than to have 150 to 180 people in the aisles looking for an empty bin.
In the case yesterday, the "helpful" crew member put his hands behind his back and leaned on the wall and said, "You'll have to try to find space up front."

Quote:

Originally Posted by 450knotOffice (Post 8434902)
This might lead to higher crew costs though, which might increase the cost of your ticket significantly.

Notice i never once mentioned cost? I fly business when it is available, but you know what? We are still subject to the delays and screw ups that affect the rest of the passengers.

Quote:

Originally Posted by 450knotOffice (Post 8434902)
Let me remind you that an airline would LOVE to maintain their set schedule and NEVER be late, ever.

I'm skeptical. I knew 7 days before the flight that it was supposed to leave at 5:35. Somehow it was a surprise to US Air and they forgot to send a flight crew. We had to wait an hour for them to round someone up to fly the plane. Scheduling a flight without scheduling the crew seems pretty short sighted to me.

I run a business myself. When someone complains, I listen and try to help. I want my customers to be happy. Your "Screw you you're just a customer and this is as good as it's going to get" attitude is typical of the airlines and it's part of the problem.

group911@aol.co 01-11-2015 11:07 AM

And along the same lines, nobody is holding a gun to your head to fly.
Quote:

Originally Posted by Mark Wilson (Post 8434911)
It wouldn't bother me if the industry doubled the per seat price, gave me a couple inches of legroom back, cleaned the friggen interiors occasionally and hired gate agents and FA's that weren't c*nts. Nobody made you take the job beotches.


group911@aol.co 01-11-2015 11:17 AM

Before the 3 hour rule, there was no rule. You could sit as long as it took. Just out of curiosity, what do you think the airline has to gain by having that plane sitting out there? Maybe it's the extra drinks they can sell you?
Once again, that time is 99% of the time dictated by the airport and FAA operations.
Quote:

Originally Posted by wdfifteen (Post 8434951)
If they hate it so much why did they lobby congress to make it legal to make us sit on the tarmac for up to 3 hours before taking the plane back to the gate? They have an incentive to keep us out there or they wouldn't do it and they wouldn't have spent money on lobbyists to make it legal.




Seahawk 01-11-2015 11:31 AM

I have just been appointed King of All Airlines and by royal decree, I, uh, decree the following:

- No carry-on luggage. Men get a brief case or small backpack, women the same and a purse. That is it. No exceptions. All checked baggage is checked free of charge.

- Load from the rear seats forward....Without luggage this will be a snap. First class and business can wait. We are all going the same place.

- Anyone over 320lbs buys two seats.

That is it for now. I will discuss flight attendant qualifications soon:D

450knotOffice 01-11-2015 11:42 AM

Quote:

Originally Posted by wdfifteen (Post 8434951)
If they hate it so much why did they lobby congress to make it legal to make us sit on the tarmac for up to 3 hours before taking the plane back to the gate? They have an incentive to keep us out there or they wouldn't do it and they wouldn't have spent money on lobbyists to make it legal.

If they get out of a long line like that (I have had to do that), the flight will be cancelled. This is absolutely true. Why? Because a plane does not just get its spot back in line. It heads back to the end of the long line, at which point the flight is no longer viable. Cancellations are bad. Most people, when given the choice, would rather sit, than head back to the gate, only for it to be cancelled. Three hours gives the airline a fighting chance of actually completing the flight on one of those massively delayed days. Three hour conga lines are not too uncommon at ORD or JFK.

Quote:

Originally Posted by wdfifteen (Post 8434951)
I was in the 4th row on the last leg of the flight yesterday and every seat within sight was just like mine. Maybe they put business class in the back of a CRJ 200?

So, the seat was big enough to fit a 300 pounder without him spilling over into your seat? I don't believe that. In fact, I know it's not true, and it was one of your stated wants. And, as far as leg room goes, which airline has CRJ's with legroom near 36 to 37 inches? I know of none. Normal seat pitch on all airliners is 31-32 inches. The extra legroom rows near the front have 36 to 37 inches. If you want that kind of legroom from front to back, the only way will be to pull rows, which will cost revenue, which will cost the passenger.

Quote:

Originally Posted by wdfifteen (Post 8434951)
Someone is going to have to go up and down the isle looking for storage space. It seems to me it would be better to have the passengers sitting and the crew checking the bins than to have 150 to 180 people in the aisles looking for an empty bin.
In the case yesterday, the "helpful" crew member put his hands behind his back and leaned on the wall and said, "You'll have to try to find space up front."

And he's right. You bring that thing on, YOU find space for it.

It is not his job to haul your bag around, nor should it be. He is not a Valet, as much as you might want him to be.

Here's an honest suggestion - I do it every time I get on a jet as a passenger (and usually one of the last as a non-rev) - when you are getting on the jet, assuming you're not one of the earlier ones on, but rather a later passenger getting on an already crowded jet, place your bag in the FIRST open spot you find as you are walking down the aisle. Don't wait until you get to the back, only to find out there's nothing left and you then need to schlepp your bag back to the front.

Quote:

Originally Posted by wdfifteen (Post 8434951)
I'm skeptical. I knew 7 days before the flight that it was supposed to leave at 5:35. Somehow it was a surprise to US Air and they forgot to send a flight crew. We had to wait an hour for them to round someone up to fly the plane. Scheduling a flight without scheduling the crew seems pretty short sighted to me.

I run a business myself. When someone complains, I listen and try to help. I want my customers to be happy. Your "Screw you you're just a customer and this is as good as it's going to get" attitude is typical of the airlines and it's part of the problem.

Your skepticism is unfounded. There is NO reason why an airline would WANT to be late. Don't be ridiculous. It costs them money to be late.

The USAIR flight didn't forget to send a crew. There was likely a misconnect with the crew (most crews don't fly just one flight in a day, rather two or three), or one or all of them were not legal for their departure due to FAA mandated minimum crew rest issues - usually caused by being late inbound the night before due to weather, a mechanical, a late airplane for THEM the day before, or whatever. Maybe one of them called out sick, or was pulled to fly a different flight that was late due to a missing crew member for the same reasons.

Airlines do NOT somehow forget to crew a flight. Most flights are already crewed by about the 20th of the previous month. The rest are filled by Reserve pilots usually a day or so before the flight. However, as I illustrated, circumstances can arise to cause a crew to be late to the jet or to have been re-assigned to another flight.

I understand your complaints, however, just because you complain or don't understand how complex the entire business of moving thousands of airplanes and hundreds of thousand of passengers each day is, given all the variables involved, doesn't mean that we don't care. We do. Most of us genuinely try to do our best, and the vast majority of passengers are great, with loads of patience in sometimes trying circumstances. It's the self righteous, loud mouth, all knowing me me me passengers that never ever seem to hear us, but rather just put their fingers in their ears and continue to complain.

I TOTALLY agree that flying these days, at least as a coach passenger, is a miserable experience. The security lines are a mess. The cost of parking is astronomical or totally inconvenient. There are lines inside the secure area for EVERYTHING - bathrooms, coffee, the bar for a beer or wine, every crappy place to eat at the food courts. The airplanes are FULL FULL FULL with wall to wall bodies. The seating is cramped. Some passengers are surly. It's no fun. I know that. I spend a lot of time in the passenger cabin deadheading or commuting, and I dislike it. However, I realize that flying has become the 21st century equivalent of taking a us to get from point A to point B, with millions using the system every day. The crowds and the chaos will never go away. Airport terminals remind me of the hustle bustle of urban subway stations at rush hour. THAT really is the worst part of it, and unfortunately, we are stuck with it.

Mark Wilson 01-11-2015 12:08 PM

Quote:

Originally Posted by group911@aol.co (Post 8434985)
And along the same lines, nobody is holding a gun to your head to fly.

Boss is holding a paycheck to my head.

DanielDudley 01-11-2015 12:09 PM

Remember the Donner party. I'll bet those folks would have jumped at the chance to be treated like cattle. Americans have become so spoiled and unappreciative of what they have. Without cars or planes, it would take me three days to walk to where the airport is, much less go to California.

Up next; The odiousness of bridges.

Neilk 01-11-2015 12:24 PM

Quote:

Originally Posted by Nate2046 (Post 8434884)
I just deleted everything I wrote in response to this because, what's the point? I get it that you want to vent and you're not going to listen to anything I say anyway. But you have to understand from our perspective as flight crews its hard to listen to that everyday, day after day.

I really like flying these passengers now. They may smell marginally worse but their disposition is generally better.

http://i28.photobucket.com/albums/c2...ps10adb671.jpg

http://i28.photobucket.com/albums/c2...psb62494e9.jpg

Cows as airplane cargo? That seems crazy expensive. Are they all prize winning heifers or something?

HardDrive 01-11-2015 12:30 PM

Currently sitting in a hotel near heathrow because our flight from New Delhi was 3 hours late. We needed to be rebooked. I won't lie, I have my 11 year old daughter with me....I lied/bullied my way into the 'expedited' line. It took 45 minutes. I later talked with a guy who waited in the regular line. 4 hours. 4 hours after a 9 hour flight, and 3 hours on the ground in Delhi because the ground staff had f'ed up the baggage paperwork. Incredible.

motion 01-11-2015 05:31 PM

Wow. Just wow.

I flew something like 180 flights last year and didn't experience any of what's *****ed about in this thread. I think someone's expectations are too high, or they just plain have the wrong attitude.

Truthfully, I remember some of this stuff from flying in the past, but I made an effort to gain status and put that nonsense behind me.

You guys can do that, too.

Nate2046 01-11-2015 05:40 PM

Quote:

Originally Posted by Neilk (Post 8435070)
Cows as airplane cargo? That seems crazy expensive. Are they all prize winning heifers or something?

I know ****-all about livestock but I was told they're dairy cows. We've done a lot of flights from Australia and Canada to Kazakhstan with about 300 head per flight. Not sure if they had some disease or genetic condition that required them to repopulate their bovine stock. We can hear them kicking around on takeoff and landing usually and the smell is god awful but I'll take them over PITA passengers any day.

motion 01-11-2015 05:50 PM

Quote:

Originally Posted by Nate2046 (Post 8435461)
I know ****-all about livestock but I was told they're dairy cows. We've done a lot of flights from Australia and Canada to Kazakhstan with about 300 head per flight. Not sure if they had some disease or genetic condition that required them to repopulate their bovine stock. We can hear them kicking around on takeoff and landing usually and the smell is god awful but I'll take them over PITA passengers any day.

I can't imagine a company employee referring to his customers as PITA.

What airline do you fly for?

FLYGEEZER 01-11-2015 06:08 PM

When I sobor up properly, I'll tell ya about a Navy wife that took up a triple in the pax compartment of a C5 .

Jandrews 01-11-2015 06:27 PM

Motion, you are one of my favorite Pelican posters. You have great taste in cars (I was around in the Stradale days), live in one of my favorite places (Red Lodge), seem to have a love for lots of toys (RC helicoptors and more), and collect and race motorcycles.

But your positive, have-fun attitude is the best part! You seem to have found a way to really appreciate life, and want to live it to its fullest, and I really respect that and enjoy being inspired by it.

The last couple years of epic travel schedules is just another example. When I see your threads, I think of the ad campaign from some outdoors company or magazine that says "Get Out There"! (I can't seem to remember whose ad that actually is).

So, you have alluded to the "pro-actively getting status" several times. Have you figured out a way to basically get half of your trips for free? I have been to Asia several times and I can almost see how that can work. When you travel as many miles as you do, and maybe intentionally take the round about way, maybe you can just keep getting more and more until First Class is the norm, and you only pay for about half of what you do. Can you shed some light on your "system", if you indeed have one?

Keep on, keeping on!

JA

Nate2046 01-11-2015 07:02 PM

Quote:

Originally Posted by motion (Post 8435478)
I can't imagine a company employee referring to his customers as PITA.

What airline do you fly for?

Well, that's on me for wording it poorly. Certainly 99% of the passengers I've flown don't fall into that category. That 1% however will challenge even the sunniest of dispositions. You've done a lot of travelling, spent a lot of time in airports and seen those particular individuals giving holy hell to the ticket counter, security people, and gate agents. By the time they get to the airplane they're so salty there's just no talking sense to them. I've had a passenger stick his finger into my chest and call me a p***y for not taking off into a 50 knot shear. Most of us could write a book detailing bad passenger behavior if we had the inclination.
In my current job I fly well over 100k a year as a passenger. I'm gold on United, Platinum on AA, and silver on Delta. I experience the same frustrations as all of you. I guess the difference is, I've seen both sides of the coin and choose not to take it out on the crews who are just trying to do their jobs and have no direct control over the conditions.
Apologies if you took offense at the PITA comment, wasn't directed at anyone in particular.

Oh, and I flew for a Delta subsidiary for 13 years and now for a primarily cargo airline.

Porsche-O-Phile 01-11-2015 09:14 PM

Quote:

Originally Posted by Mark Wilson (Post 8434911)
It wouldn't bother me if the industry doubled the per seat price, gave me a couple inches of legroom back, cleaned the friggen interiors occasionally and hired gate agents and FA's that weren't c*nts. Nobody made you take the job beotches.


So start an airline that does this. See if it succeeds.

There's a reason all the carriers that are still in business subscribe to the same (or very similar) "no frills", el-cheapo, everything-is-an-extra model. Because it's the only way to stay alive and remain viable. Jury is still out with respect to Virgin America which is more similar to the "service-based" model you suggest. They have better service and amenities than most but they're not exactly thriving either, last I heard.

Mark Wilson 01-12-2015 04:41 AM

Quote:

Originally Posted by motion (Post 8435447)
Wow. Just wow.

I flew something like 180 flights last year and didn't experience any of what's *****ed about in this thread. I think someone's expectations are too high, or they just plain have the wrong attitude.

Truthfully, I remember some of this stuff from flying in the past, but I made an effort to gain status and put that nonsense behind me.

You guys can do that, too.

If you fly for pleasure or sit up front, of course you have a different attitude!

I kept AA Platinum for a couple years, but biz changed and traveling was cut. Status makes seating and boarding easier, but not the rest of it. And I always treat the gate people and FA's with respect and appreciation. More than half the time, I get back, Meh...

wdfifteen 01-12-2015 06:39 AM

Quote:

Originally Posted by Nate2046 (Post 8435461)
We can hear them kicking around on takeoff and landing usually and the smell is god awful but I'll take them over PITA passengers any day.

You have confirmed what I have observed from watching airline employees. Airline employees think of us passengers as just pains in the ass, not paying customers. That attitude is no doubt the root of the problem. If I took that attitude toward my customers I'd be out of business in a year. The whole airline industry needs an attitude adjustment.

450knotOffice 01-12-2015 07:54 AM

Sorry man, but you just don't get it. This isn't a retail store. Passengers certainly can become PITA, and if you don't get that, then I don't know where you've been hiding out your whole life.

This whole attitude of The Customer is always right is bull, but you seem to buy into it.

How about you work front line in the airline business for about two years, then tell us the same thing. You won't.\\I'm just glad I'm locked behind a cockpit door, because most people, including me, don't have the patience to deal with the 2 percent who are PITA's on any given flight.

tweezers74 01-12-2015 07:56 AM

Quote:

Originally Posted by Chocaholic (Post 8433942)
As someone who has been flying weekly for probably the past 20 years...I disagree with all above.



It's all about expectations. Be realistic. Any industry that moves that many people as safely and effectively as our airline industry does is ok with me.



I don't know what you guys expect. Foot massage at 30k feet by buxom flight attendant? You really quit a great job because you were too inconvenienced to fly on occasion? Wow. Just wow. Glad you don't work for me...you wouldn't like that either.



Overall, most of my flights are on time and I don't complain when I get a center seat in row 35....despite a million miles+ on Delta. If you had to put up with sh>> that flight attendants deal with, mostly from people who think they are owed the world because they bought a $300 ticket, you wouldn't be anywhere close to what I experience weekly from 99% of the airline employees I interface with.



It's a logistics nightmare and passengers are a-holes far more often than airline employees are. If you'd rather drive 9 hours than take a 2 hour flight....good! One more seat that I can get on when I arrive early to the airport and stand by for any seat I can get.


This. I fly almost every other week if not more in some months. It's not for everybody, that's for sure and I suppose one day it might get tiring for me and I will move to a different job. The way I look at it, everybody is trying to do their job and it gets stressful. I can tell you this much, I wouldn't quit my job to go into the airline industry. It's a hard industry to work in from being a flight attendant, to pilot, to the guy figuring out what the optimum price point is. I wouldn't want to do it. So, I take my nice salary that I know is partially inflated because I do travel a lot, settle in with my nice travel pillow, put on some nice quiet music through my headphones and take a nap... Even through the hour sitting on the runway in a delay. I can't say a lot of people get paid for for taking a nap during business hours. :)

RF5BPilot 01-12-2015 08:17 AM

Beijing (CNN)—Chinese-style air rage is now served both hot and cold.

Last month, a China-bound Thai AirAsia flight was forced to return to Bangkok after a female Chinese passenger threw hot water on a flight attendant amid a heated argument between her boyfriend and the cabin crew over service.

On Saturday, passengers on a plane departing Kunming Changshui International Airport in southwestern China, angry with the crew for turning off the air-conditioning during the de-icing process, opened three emergency exits just as their plane was pushing back from the gate.

The flight was canceled and 25 passengers onboard were detained.

China Eastern Airlines flight MU2036, bound for Beijing, was already seven hours behind schedule at 3:45 a.m. when crew began to de-ice the plane at the Kunming airport, which saw more than 100 flights delayed or canceled that night because of snowy weather.



Frustrated by the lengthy delay, some of the 153 passengers -- who had been sitting on the plane for two hours -- exploded with rage when the air-conditioning stopped and an elderly passenger complained about discomfort due to the stuffy cabin, airport police told state media Saturday night.

Dissatisfied with the pilot's explanation about the need for air-conditioning to be off during the 30-minute de-icing process, members of a tour group started quarreling with the crew, according to police.

When the Boeing 737-800 jet finally pushed back from the gate, three of its four over-the-wing emergency exits suddenly popped open.

Photos circulating on social media show two opened exits on the right side of the cabin with passengers still seated, as well as crews and police on board documenting evidence.

Air rage and emergency exists: Stormy weeks in Chinese aviation

Anger common in delay-prone China

After detaining and questioning all 25 members of the tour group, the authorities announced that a male member of the group, prompted by a female tour guide, opened two exits on the right side.

Both were sent to jail for 15 days, while police continued to look for the person who opened the exit on the left side.

As news of the incident spread, some Chinese Internet users sympathized with the perpetrators because of the delay, but many considered their punishment too lenient and suggested airlines should blacklist them for life.

Air rage is a common sight in delay-prone China and Saturday's episode was not the first dramatic incident involving irate passengers at Kunming airport.

One of the country's busiest hubs, more than 32 million fliers passed through its terminal last year.

In August 2012, 31 passengers from a long-delayed flight tried to stop other planes from leaving Kunming by forcing their way onto the tarmac and occupying a taxiway for half an hour, state-run Xinhua news agency reported.

The following February, some 50 passengers from a canceled flight stormed several gates at the airport in an attempt to prevent other travelers from boarding their flights.

Police had to disperse the angry crowd with pepper spray, according to Xinhua.

Exporting air rage

With the exponential growth of outbound tourism, Chinese travelers now seem to be exporting their air rage overseas as well, with several incidents resulting in flight delays or diversions recorded in recent years.

In February 2012, a Chinese couple was kicked off their United flight from Guam to Shanghai, after they repeatedly yelled at a flight attendant and told her to "shut up" when she tried to move their luggage in the overhead bin to accommodate other passengers.

In September that year, a Swiss flight bound for Beijing was forced to return to Zurich when a fight broke out between two Chinese men over a reclined seat.

In February 2014, a fight erupted between two groups of Chinese passengers before their flight could take off from the Thai resort island of ****et, resulting in 29 people being taken off the plane.

Then, in April, a Thai Airways red-eye from Bangkok to Beijing turned bloody when a brawl involving three Chinese men broke out.

During an official visit to the Maldives in September, President Xi Jinping personally asked Chinese tourists to behave themselves while traveling abroad.

Last year the government released a lengthy list of do's and don'ts aimed at turning Chinese travelers into "civilized tourists."

Typ616 01-12-2015 08:21 AM

Quote:

Originally Posted by 450knotOffice (Post 8435022)
I TOTALLY agree that flying these days, at least as a coach passenger, is a miserable experience. The security lines are a mess. The cost of parking is astronomical or totally inconvenient. There are lines inside the secure area for EVERYTHING - bathrooms, coffee, the bar for a beer or wine, every crappy place to eat at the food courts. The airplanes are FULL FULL FULL with wall to wall bodies. The seating is cramped. Some passengers are surly. It's no fun. I know that. I spend a lot of time in the passenger cabin deadheading or commuting, and I dislike it. However, I realize that flying has become the 21st century equivalent of taking a us to get from point A to point B, with millions using the system every day. The crowds and the chaos will never go away. Airport terminals remind me of the hustle bustle of urban subway stations at rush hour. THAT really is the worst part of it, and unfortunately, we are stuck with it.

That is an excellent summary of the situation. Thanks Scott for sharing... I still hate flying nowadays (mostly it's the surrender of all control, dignity, timing, and proximity to smelly human beings), but I also don't want to pay business class, so fair enough ! I do wish they'd bump up the prices somewhat (20%?) and give us 20% wider seats though. The population isn't getting any skinnier - but I think airlines did try that for a while and people did not put their money where their mouth is, and we're back to cattle seats.

I wonder if the checked luggage racket will continue now that gas price is almost 1/2 of what it used to be. Bet it does !

cairns 01-12-2015 08:35 AM

Quote:

Cabin Crew in Business and First class will generally make a serious effort to help their passengers.
I have to disagree with that. Even on international first US airlines suck. They do what they have to do, disappear and are annoyed if you request so much as a bottle of water. This doesn't happen on every flight of course but it is becoming the norm. UAL used to be my favorite airline. I now avoid them like the plague. Emirates, Lufthansa, ANA, Singapore, QANTAS and others blow US airlines off the map- superlative service and delicious food. My last flight to Tokyo on UAL was a joke, frozen sushi, no soy sauce, inedible entrees, one bottle of water per person and a crew that not only could have cared less but were almost arrogant in their rudeness. For this we pay thousands of dollars?

Jeff Smisak can bite me.

fingpilot 01-12-2015 09:40 AM

I retired from flying in '07. Have flown as a pax only 3 or 4 times since. Will drive (car or RV) rather than fly, no matter what. Between the bedbugs in the hotels, cargo holds, and overhead bins, I am done.

Deadheading in uniform east coast to home on AA, using offline pass, yes, long before 9/11.

Am at the big desk in DFW, needed to get a new pass, having missed the connection. Am in line behind a very pissed off guy. Bent my ear, very loudly, about how bad AA is, and venting about being AA Platinum, and still being screwed, etc. I smiled politely, but did not respond.

He got to be first in line, and I could see the 3 or 4 agents stalling their cutomer so as not to get this guy. He finally gets to the agent closest to us, and immediately goes off on her. She finally gets to what he wants, having missed his connection too. She smiles the entire time and patiently explains to him his options. He finally picks one, after telling everyone within earshot how much he makes per minute, and how much she has cost him today, blah, blah, blah. She gives him his tickets, bag claims, and points him to his gate to continue to Miami. He blasts off, still broadcasting his displeasure. I swear, everyone sighed relief.

I was next in line, and was greeted with "Hello Captain, How can I help you?" I smiled, asked for the next non-rev seat to LAX and said I was so astonished that she had held her tongue with that last guy. As she handed me my paperwork, she said she had a way of dealing with 'those types'.... Of ourse, I asked, and she leaned a little closer over the counter said.. 'He is going to Miami, his bags are going to Cleveland'.

cairns 01-12-2015 10:53 AM

Quote:

I was next in line, and was greeted with "Hello Captain, How can I help you?" I smiled, asked for the next non-rev seat to LAX and said I was so astonished that she had held her tongue with that last guy. As she handed me my paperwork, she said she had a way of dealing with 'those types'.... Of ourse, I asked, and she leaned a little closer over the counter said.. 'He is going to Miami, his bags are going to Cleveland'.
I love it thank you.

930addict 01-12-2015 10:54 AM

I fly four times a month exclusively on Delta and Alaska Airlines and can say I have never had a bad experience with customer service, passengers or scheduling issues. I have had the occasional delay due to mechanical and have had to wait in the plane for a gate to open up due to arriving too early but for me this is a non issue. I pay for my flights myself and they are not a tax write-off so for me I go for whoever is less expensive. I don't require that I am pampered in flight and frankly I'm usually too busy trying to get some sleep to worry about service. I'm kind of surprised that so many have had bad experiences.

motion 01-12-2015 01:18 PM

Quote:

Originally Posted by Jandrews (Post 8435531)
Motion, you are one of my favorite Pelican posters. You have great taste in cars (I was around in the Stradale days), live in one of my favorite places (Red Lodge), seem to have a love for lots of toys (RC helicoptors and more), and collect and race motorcycles.

But your positive, have-fun attitude is the best part! You seem to have found a way to really appreciate life, and want to live it to its fullest, and I really respect that and enjoy being inspired by it.

The last couple years of epic travel schedules is just another example. When I see your threads, I think of the ad campaign from some outdoors company or magazine that says "Get Out There"! (I can't seem to remember whose ad that actually is).

So, you have alluded to the "pro-actively getting status" several times. Have you figured out a way to basically get half of your trips for free? I have been to Asia several times and I can almost see how that can work. When you travel as many miles as you do, and maybe intentionally take the round about way, maybe you can just keep getting more and more until First Class is the norm, and you only pay for about half of what you do. Can you shed some light on your "system", if you indeed have one?

Keep on, keeping on!

JA

Thanks for the words of encouragement!!!

I was flying Allegiant Air from LAX-Billings, Montana every month up until a couple years ago. The price was ridiculously cheap - sometimes 29 cents each way, plus taxes! But, the planes and overall experience was terrible. For all my other travel, both domestically and internationally, I was flying whoever was cheapest. This approach saves you money, but the overall experience is very bad. I hated getting stuck in airports for multiple hour layovers. I hated standing in line with a hundred people trying to rebook when things went upside down. I hated being treated like cattle by GAs and FAs. I hated sitting in the back of the plane by the bathrooms. It really was terrible!

Back in 2013, I decided to make a run for Delta Diamond, their highest elite level. I did that, and actually became a "triple Diamond", which means I really don't have to fly Delta for 3 more years, but I will still be Diamond.

I cannot say enough good things about how Delta treats their Diamonds. Forget Silver, Gold or Platinum. You HAVE to be Diamond. They will do anything for you. I am now the Boss! Other things that screw with other passengers no longer affect me. I really like that.

I have all the perks: TSA Precheck, Global Entry, VIP lounge access wherever I go, Sky Priority lines everywhere. Its awesome!

My wife and I banked 1.7 million miles last year with Delta, so this year, we get to fly round-the-world 5 times in Business Elite for FREE. This is what I've been doing all my flying for, and I'm going to really enjoy the benefits. For domestic travel, as a Diamond, I am upgraded to first class about 90% of the time.

Its also possible to get free OpUps to Business Elite on oversold international flights. You just have to try and do your flying on often-oversold flights to increase your chances.

Now for the bad news: Unless you're buying high $$$ tickets on Delta, this game is over as of Dec 31, 2014. But, American is still doing it, so if you want to get to American Executive Platinum level, you can still do it. You'll get all the perks, and really low cost round-the-world award trips to spend your miles on.

Having the partner credit cards that earn you miles and status with your spending is also critical. I spend around $100K a year on my AMEX Delta cards, so I earn a lot there, too.

I guess the bottom line is that if you're not loyal to any airline, and don't make the effort, you're always going to be kettle, unless you spend the big $$$ on business seats. Picking an airline, like AA, then going for top status brings you huge payoffs.

Don Plumley 01-12-2015 06:34 PM

^ Yup. Back in my very frequent days, plus triple miles plus loyalty credit cards I amassed enough miles to be Lifetime Platinum. Not as good as Exec Plat (or whatever unpublished is above that), but pretty good - much better seat selection, better phone number to call for help, front of the line for cancelled flights, etc.

Take the experience of flying a lot of miles, and when I fly SWA (which is frequent for west coast travel), I know enough to get ahead of trouble. Checking on flight delays on earlier flights/same airport or airport in the sequence means I get moved to a better alternative before they finally announce you are screwed.

Plus I love to fly as mentioned before...

motion 01-12-2015 06:59 PM

Quote:

Originally Posted by Nate2046 (Post 8435567)
Well, that's on me for wording it poorly. Certainly 99% of the passengers I've flown don't fall into that category. That 1% however will challenge even the sunniest of dispositions. You've done a lot of travelling, spent a lot of time in airports and seen those particular individuals giving holy hell to the ticket counter, security people, and gate agents. By the time they get to the airplane they're so salty there's just no talking sense to them. I've had a passenger stick his finger into my chest and call me a p***y for not taking off into a 50 knot shear. Most of us could write a book detailing bad passenger behavior if we had the inclination.
In my current job I fly well over 100k a year as a passenger. I'm gold on United, Platinum on AA, and silver on Delta. I experience the same frustrations as all of you. I guess the difference is, I've seen both sides of the coin and choose not to take it out on the crews who are just trying to do their jobs and have no direct control over the conditions.
Apologies if you took offense at the PITA comment, wasn't directed at anyone in particular.

Oh, and I flew for a Delta subsidiary for 13 years and now for a primarily cargo airline.

Thanks for the explanation. I have invested SO much time and money into being loyal to Delta. I would be really dismayed if I knew the staff thought I was an idiot PITA and treated me as such. I don't get that feeling at all from Delta staff. They have great attitudes. I do see see some questionable behavior from time to time, but it is negligible. The people flying up front, especially, are very well behaved.

I can only assume Scott has had a couple of bad days flying and is just venting a bit. I know he really loves his passengers and does the best he can to give them an enjoyable flight :)

Don, I share your love of flying. LOVE the feeling of boarding a plane and going through all the motions. Just cannot believe I can be flying thru the air at 600mph, 7 miles above the ground, while sipping a nice glass of wine :)

JavaBrewer 01-12-2015 07:22 PM

So one a more pedestrian level...

I once had Gold status with US Airways. 10 years later (budget cuts and all) I am not even a Silver member... but then I only travel 3x a year now.

I have to say. San Diego Airport has majorly upgraded. Peets Coffee has replaced Starbucks. The TSA line - no more shoes off, computer out, belt off...total breeze. Enough for me to enjoy my $2.10 small Peets coffee.

Richard, well I can dream right :)


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