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I see you
Join Date: Nov 2002
Location: NJ
Posts: 29,921
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Another computer question please
The hard drive on my desktop failed and I had it replaced. I am restoring bookmarks and favorites and something odd is going on.
I tried to access my accounts at Computershare but that website won't recognize my credentials. I cross checked myself with my laptop and was able to get into my accounts no problem. So hows come the repaired computer can't get me into my accounts? Just coincidence or something associated with setting up the new hard drive?
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Si non potes inimicum tuum vincere, habeas eum amicum and ride a big blue trike. "'Bipartisan' usually means that a larger-than-usual deception is being carried out." |
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03-19-2016, 12:30 PM
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Registered
Join Date: Mar 2003
Posts: 10,346
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How does computershare authenticate you? If just a user/pass then it should just work. If it is certificate based then you'll need to get your certificate(s) into the proper spot.
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03-19-2016, 12:37 PM
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I see you
Join Date: Nov 2002
Location: NJ
Posts: 29,921
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user/pass being rejected on the repaired unit but accepted on the older one. very weird.
__________________
Si non potes inimicum tuum vincere, habeas eum amicum and ride a big blue trike. "'Bipartisan' usually means that a larger-than-usual deception is being carried out." |
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03-19-2016, 12:50 PM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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Agreed, likely a certificate issue or identification is also tied to a hardware ID
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03-19-2016, 12:53 PM
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I see you
Join Date: Nov 2002
Location: NJ
Posts: 29,921
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well then I guess that requires a call on Monday. Thanks guys.
__________________
Si non potes inimicum tuum vincere, habeas eum amicum and ride a big blue trike. "'Bipartisan' usually means that a larger-than-usual deception is being carried out." |
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03-19-2016, 12:57 PM
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Registered
Join Date: Dec 1969
Location: chula vista ca usa
Posts: 5,700
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I would guess it is either an issue with your desktop not being able to save certificates or cookies from the website in question? I just installed a new SSD in place of my old "C" drive and used Samsung's drive clone software and once the computer started with the new drive the connection to my credit union's website was the first thing I checked and it was okay. At school the other night while I was on a break I went to login to the bank site and it did not recognize the computer or my credentials and wanted to either call me or text me with a call back to verify who I was! Very impressive.
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03-19-2016, 04:06 PM
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