I just read Deltas rules, parents were supposed to buy a ticket for 2 YO (under 2 travels free) So the parents were wrong from the beginning.


You'll need to purchase a ticket for your child when you:
have a child that is age two or older.
have a child that turns age two during a trip — a reserved seat and ticket are required for the entire journey.
prefer the child to sit in a seat with an approved restraint.
have a second child, regardless of age, and you already have a child who will be sitting in your lap.
want your child to earn miles for a SkyMiles account.
will be traveling between countries, regardless of whether or not the child occupies a seat.

I have no sympathy for them, and the reporters should be canned for not fact-checking, took me a whole 3 minutes.

Just more fake news.

For those of us that don't live near a major hub, round trip tickets generally run $300-$600 round trip. Flying a family of four can easily hit $3,000 after fees. And that's for steerage.

Wow..that dude landed some good shots there!!

I fly delta nearly exclusively, in the past with a <2yo and now with a 4yo, domestic and international. Their rules are pretty clear - and we've experienced awesome customer service even with kid/car seat/etc... I've experienced "situation-dependent" rule enforcement when it was the right thing to keep things moving along - they seem to let their employees use their brains, within limits of course.

I don't know about this event in particular, though.

My company travel service informed us about an issue with United. United Airlines rolled out a “Basic” Economy airfare two weeks ago, that is less cost than regular economy. The airfare does not allow for carry-on luggage (not even laptops), no seat assignment, and travelers are the last to board. Also, airline miles are not earned. Fares once booked cannot be refunded, not even for an additional fee.

Thankfully, my company has blocked this program.

It's unbelievable to me how low United goes in treating their customers.

^United would be of course be automatically responsible for all associated costs and damages for negating a previously-signed contractual agreement, via "ticket", to transport the other party(s) on X-Ydate and on X-Yflight as specified in writing.

Meh, LOTS of people want CHEAP. The way to get CHEAP is to make it completely basic, no frills. They are catering to the Walmart crowd.

Not quite, they allow a 'personal item' 9x10x17. https://www.united.com/web/en-US/content/travel/inflight/basic-economy.aspx

Other airlines, Spirit, Frontier, Allegient do the same thing.

LOL, I assume you've never flown Ryan Air.

The closest comparison is a subway train with wings.

I have only flown Delta recently, so I wasn't aware.

It just surprises me that you can pay for something and don't get your money back if you are not given the something.

I hope the market eventually crushes this practice.

It's not the fact that you weren't given something
It's that you didn't use it. You don't honestly think any business should just eat the lost revenue because of your change of plans do you?

I read the policy and see that 100% refunds are granted under the specified conditions. It may be that my company's system fell into one of the no-refundable categories. But my company incorrectly stated the inability to earn frequent flier miles.

If you read the sales agreement, in §42, ¶13, it states that passengers are given a choice of a complimentary tramp stamp, wife beater, or flip-flops.

I actually don't mind. I fly frequently to florida, and enjoy the cheap rates. I also find boarding faster now. Less tourists trying to stuff multiple bags of souvenirs or oversized bags in the packed overheads. Now they rarely fill up.

What lost revenue? The family had purchased the seat. No lost revenue. They intended on using it for their 2 year old instead of the older child, who they purchased another ticket for on another flight. The airline is out nothing, except future business from a young possibly affluent family, too bad for Delta. I fly Delta almost exclusively, was very disappointed in their actions and policy in this matter.

So what's next, scalping your unused seat at the gate like it was a concert ticket?

You purchase the ticket under the intended passenger's name. They don't show up, tough tacos Toots, it goes to the next standby passenger.

The reason to quote is to specify what exactly you are referring to. Much like you did with my statement except that I wasn't referring to the op's statement and you were.

Can't do that. Flying 101. They knew ticket is only good for passenger named. Tickets also need to match passenger IDs at TSA security.

Now that TSA scans IDs, I wonder if that reports to airline for a headcount?

Just another scam for empire building agencies to justify their existence...

Anyway remind me of the guy that broke off with his girlfriend before taking a trip around the world, so he posted adds for looking for someone with her ex-girlfriend name to go on the trip for free; Toronto man finds woman with ex-girlfriend's name for free trip around world | CTV News