|
|
|
|
| Author |
|
|
UnRegistered User
|
Audi Burlington Ma.
I know that there have been many threads trashing dealerships and the service they provide but I wanted to share an experience that I had with the Audi Dealership in Burlington Ma.
My in laws live just outside Boston and needed a new vehicle for my mother in law as the old Saab was becoming problematic. They were very happy dealing with a young woman who was their sales representative and had commented on how it was the best automotive purchasing experience they had ever had. Sadly after only one week of ownership, my mother in law had suffered a traumatic hemorrhagic stroke that claimed her life within days. My father in law couldn’t even look at the car they had purchased together and was reduced to tears every time they drove past the dealership on the way to the care centre that was attending to his wife’s needs. I had contacted the management of the dealership and explained what had happened and asked them about them potentially taking the vehicle back. Within a few hours I had an email back from the financial manger stating that they would take the vehicle back and refund my father in law 100% of the purchase price of the vehicle, the cost of the extended warranty, wheel/tire coverage and minor dent protection. They were also so kind as to provide the forms for applying for the sales tax rebate. My wife and I drove the car back to the dealership last Monday and had a chance to meet the salesperson and the management team. Class act all the way. My thanks to them for making a very difficult time for my wife and her family a little bit easier.
__________________
Bill K. "I started out with nothin and I still got most of it left...." 83 911 SC Guards Red (now gone) And I sold a bunch of parts I hadn't installed yet. |
||
10-30-2017, 10:38 AM
|
|
|
Registered
Join Date: Apr 2001
Location: Linn County, Oregon
Posts: 48,492
|
A tip of my hat to them! A shame they are such an exception, though.
__________________
"Now, to put a water-cooled engine in the rear and to have a radiator in the front, that's not very intelligent." -Ferry Porsche (PANO, Oct. '73) (I, Paul D. have loved this quote since 1973. It will remain as long as I post here.) |
||
|
10-30-2017, 11:22 AM
|
|
|
?
Join Date: Apr 2002
Posts: 30,343
|
That's an awesome story about folks who care more about people than $$$
 !
|
||
|
10-30-2017, 11:48 AM
|
|
|
UnRegistered User
|
One of the great things about this Audi dealership is that it is also a Porsche dealer!
We were able to walk around and look at some very nice cars and SUVs. Was nice distraction to the sadness that the previous week brought. The Q3 was a nice little SUV to drive! After a while I was hoping the dealership was further away than it was...
__________________
Bill K. "I started out with nothin and I still got most of it left...." 83 911 SC Guards Red (now gone) And I sold a bunch of parts I hadn't installed yet. Last edited by billybek; 10-30-2017 at 01:07 PM.. |
||
|
10-30-2017, 01:04 PM
|
|
|
Bland
|
Wow, just WOW!
Sorry about your loss but that dealership went over and above.
__________________
06 Cayenne Turbo S and 11 Cayenne S 77 911S Wide Body GT2 WCMA race car 86 930 Slantnose - featured in Mar-Apr 2016 Classic Porsche Sold: 76 930, 90 C4 Targa, 87 944, 06 Cayenne Turbo, 73 911 ChumpCar endurance racer - featured in May-June & July-Aug 2016 Classic Porsche |
||
|
10-30-2017, 01:58 PM
|
|
|
Registered
|
RIP, and condolences.
Gold Star to the audi dealership.
__________________
poof! gone |
||
|
10-30-2017, 02:21 PM
|
|
|
|
Registered
Join Date: Dec 2001
Location: Cambridge, MA
Posts: 44,207
|
Great story except for the part where you didn't let me know you were 20 minutes away so I could take you to lunch!
Passed the dealership last night on my way home from awesome Korean BBQ. Nice to know about them.
__________________
Tru6 Restoration & Design |
||
|
10-30-2017, 02:45 PM
|
|
|
UnRegistered User
|
Quote:
I am back for another quick visit in December and will touch base before then to see if you are around.
__________________
Bill K. "I started out with nothin and I still got most of it left...." 83 911 SC Guards Red (now gone) And I sold a bunch of parts I hadn't installed yet. |
||
|
10-30-2017, 03:10 PM
|
|
|
Registered
Join Date: Dec 2001
Location: Cambridge, MA
Posts: 44,207
|
Good to hear, hope to see you then!
__________________
Tru6 Restoration & Design |
||
|
10-30-2017, 05:42 PM
|
|
|
Registered
Join Date: Jan 2004
Location: Docking Bay 94
Posts: 6,984
|
Write a letter that they can post on a bulletin board in the waiting area (many dealerships have them). Keep the names anonymous. They will appreciate the gesture and it is a small way you can say “Thank you”.
__________________
Kurt |
||
|
10-30-2017, 05:45 PM
|
|
|
Registered
|
So sorry about your MIL
 Amazing show of mercy on that dealership to your FIL and fam. Makes me want to buy our next car from them. Definitely the exception rather than the norm. Thanks for posting this.
__________________
Careful what you wish for... |
||
|
10-30-2017, 07:36 PM
|
|
|
UnRegistered User
|
Thank you for your condolences, gentlemen. They are appreciated.
__________________
Bill K. "I started out with nothin and I still got most of it left...." 83 911 SC Guards Red (now gone) And I sold a bunch of parts I hadn't installed yet. |
||
|
10-31-2017, 04:04 PM
|
|
1983 Porsche SC
Crop Duster
Kachow
1976 Porsche 930
930
1964 Special Edition (Beck) GTS/904
