What the.....

[winders]

What has happened to this place? I ordered a bunch of parts (over $500) on Wednesday the 21st at 2:16PM PST. All but two filters are in stock. They are nice enough to give me free 2 day shipping.

So what is the problem?

The order conformation says they won't ship product until Monday the 26th. The two filters won't be back in stock for about 2 weeks so that can't be the delay. I used to get my orders as fast as the next day.

Is this the new norm? Is this what I should expect moving forward?

[bkreigsr]

Order inquiry? 888-280-7799.
You will probably get a better answer from them, as opposed to the opinions put forth here, on an open forum.
Bill K

[86 911 Targa]

If recall correctly, it seems that Pelican
holds of on shipping until all of the items
are in stock.

However, as per the previous post,
it would be wise to contact Pelican
at the provided tel #.

Gerry

[nbachman]

Originally Posted by 86 911 Targa

If recall correctly, it seems that Pelican
holds of on shipping until all of the items
are in stock.

This exact situation happened to me a few weeks ago. One of the items in my order was a fire extinguisher that was back ordered indefinitely. Without any sort of email notice, they held onto the whole order until the fire extinguisher comes back in stock, whenever that would be (still haven't heard anything on the extinguisher). I expected the package for a week until I did some digging and finally called. I don't know why this method would be protocol, to quietly hold the entire order until everything is in stock. Especially when there's an indefinite backorder on something.

Living in LA, I typically get my Pelican orders in 1 day. It's super convenient and the service has been top notch, which I guess makes a situation like the above all the more frustrating when it's so simple and easy every other time. Seems like a no-brainer to either ship the in-stock items first, or send an email alert if there's an inventory issue like that. I have no problem paying for two shipments if that means I don't have to wait indefinitely to get my whole order.

[1979-930]

You guys may want to check your junk mail.
I always get an email notification on an out of stock part or backordered part asking if I want to split my shipment into two orders or wait for the entire order.
Customer service is pretty quick in sending out that email. I just got one for my last order about three weeks ago.

[Evan K.]

I always call my favorite salesman and give the order directly to them. It avoids any problems since they tell me what’s in, when things can ship, etc. I have no complaints personally. You might give it a try and see how you like it.

[winders]

I cancelled the order and will no longer be buying parts from Pelican. Customer service told me one thing via email and another on the phone. It seems the left hand no longer talks to the right......

[SalParadise]

Originally Posted by winders

I cancelled the order and will no longer be buying parts from Pelican. Customer service told me one thing via email and another on the phone. It seems the left hand no longer talks to the right......

I've had this happen - seems it's free 2-day or whatever when it's together and in stock.

Same thing happens to me on Amazon as well though. They say two-day Prime free shipping and then it's 4 or 5 day or whatever.

It's fine with me since it's free shipping. I usually plan on when I need the stuff by and if it doesn't come then I move on to the next project. It's not like a need my car for a daily driver.

[Dmitry at Pelican Parts]

Give us a call at 888-280-7799 (have your order # ready) - we always try to do our best to work with the customer on part needs and rectify any mishaps quickly.

[69porsche]

Originally Posted by Dmitry at Pelican Parts

Give us a call at 888-280-7799 (have your order # ready) - we always try to do our best to work with the customer on part needs and rectify any mishaps quickly.

++1 They do their best with the volume and hundred of thousands of parts they stock in addition of the thousands of customers they have....always better to pick up a phone and talk with customer service. I am sure they can provide you with some transparency.

[adias]

Typical forum/internet reaction. Call again and get things sorted. Stuff happens!

[Jdub]

What is this sound I am hearing? Call Pelican - don't drop your personal **** on us. Christ.

[BuddaLun]

Call Pelican, they are more than willing to work out any kinks. That has been my experience.

[Geneman]

jeez scott i hear you and agree in a big way... so unfortunate... i hope PP has not fallen to the usual internet lowest common denominator... but my experience has been similar to yours in last year....and i did not want to vent... please peeps.. get a grip f.

[juanbenae]

life w/o wayne....

frankly I gave up on pelican for parts a few years back due to these sorts of things.

[Matt Monson]

Wait, Scott is complaining? Impossible.

Why is this still in tech even though a Pelican employee replied???

[Jack Stands]

Mistakes happen in any business. It’s how they handle them when they’re made aware of them that’s important. However, everyone has their choice of where to source parts as they see fit.

[gtc]

In with popcorn before the lock.

[winders]

Originally Posted by Jdub

What is this sound I am hearing? Call Pelican - don't drop your personal **** on us. Christ.

I don't give an eff what you think.

[Jeff Alton]

Pelican WAS bought out. However, I am not sure the supply chain changed..They use one of the large Euro parts wholesalers as one of their major suppliers so "in stock" did not always mean in stock at the Pelican facility...

As a business we just buy from the same place they do when our local sources can't deliver in a timely fashion.

Did you try to get the parts from one of the businesses local to you that either built your car or support the racing you do?