Damn, damn, damn that UPS

[SeaDweller]

Grrrrrrr..............Terribly busy work schedule, overbooked weekends, etc. have prevented me from putting in my new CD player, until this weekend.

My son has a birthday party to attend, and some friends who have a son going to the same party offered to take them both, and with my wife commited, I had the whole morning to myself!!

So, I order a special harness from Stefan at Southwest Stereo (which will plug into the back of my new Blaupunkt Calgary, then directly into the factory harness!!!!), who met his obligation of sending it out UPS 2-day air on Wednesday, so I'd have it today.

Well, it's almost 5pm, and no package. So, I call Stefan, who kindly gives me the tracking number, and when I run it, I see "Exception" under the status. The package was improperly routed by UPS, so they decided that they'll deliver it next Tuesday, at their convenience. Not, tomorrow, not Monday, but Tuesday....

Of course it'll be another 5 weeks before I can get to it now, and I'll have to jump through flaming hoops to get a refund from UPS.

Every single time I do business with UPS, they lose, break, or screw up the shipment. Damn UPS!!!

Never again, never, never, never........FedEx rules!!!!!!!!!

[Tim Polzin]

And people still look strangely at me when I walk by a UPS truck and kick it! They just don't understand.

Tim

[boyo]

Wow, thought it was only me who despised those brown trucks. They always seem to be in front of me, driving too slowly. Never had that problem with a FedEx truck.

-Boyo

[andrew15]

I've had a situation in the past where I had 3 'exceptions' in one shipment including
Plane - Mechanical Failure
Delivery Vehicle - Mechanical Failure
My next a.m. parcel took 3 days before being properly delivered.

AM

[Superman]

Based on what I've learned from posts on this Board, I intend to never use UPS. Ever. I also have be unimpressed with their labor policies over the years, FWIW.

[pbs911]

I also have be unimpressed with their labor policies over the years

Super, you don't have t otell me. I worked for them for several years. I use Fed Ex now.

[rstoll]

USPS Priority Mail works for me. Both for shipping and receiving.

[tobluforu]

Never have I had a prob w\ups. But that's just me.

[voodoo45]

UPS brokerage fees continue to be a serious problem. They are outrageous for Canadian buyers of US Porsche parts. I have not had a problem wih USPS yet and it has been much cheaper.

[jyl]

I've been satisfied with my (many) UPS experiences. They've always been on time and the one incident of damage was due to completely inadequate packaging.

I guess there's always going to be some percent of problems. UPS ships something like 5X as many packages as FedEx so it makes sense that they should have 5X as many problem shipments.

[motion]

Airborn Express is ten times worse.

[Tim Polzin]

Just to echo Voodo45, I just looked up my last (very very last ever) bill of lading from UPS. For a prepaid article WITH PREPAID SHIPPING together costing $14.98 US (about $21 Canadian), I had to pay USP an additonal $6.00 Entry prep fee, $4.50 disbursment fee, $4.00 CA COD surcharge and $2.52 tax on these "services". That works out to $17.02 on a $21.00 item.

And people wonder why I kick UPS trucks....

Tim

[lagrassa]

I've had several incidents of UPS delivering stuff that they broke in the process. The latest was an exhaust system with a gash in the side of the box which broke one of the tailpipe hangers clean off. Of course when I called to file a claim, they said they would pick it up the next day, but nobody showed. I had to call again for pickup the following day. All told, by time it was picked up, sent back to the shipper and finally receiving a replacemrent, took about 1 month. I Hate UPS with a passion and never use them for shipping anything out or request them to deliver anything for me.

[john walker's workshop]

i've had good luck with UPS, airborne sucks, and fed ex could be better if they would just knock on the door instead of leaving their damn stickers on the glass saying they were here and will try again tamale, when i was here all along.
my condolences on your wife being committed.

[Bobboloo]

my condolences on your wife being committed

LOL

[Joeaksa]

Just bought a new rear bumper from Mike Shaw. He sent it via UPS oversize.

They delivered the package to the wrong house, 6 miles South from where I live. Address number was correct but but street & zip code way off. They dropped it in the garage and walked off, did not knock, get a signature or say boo... sat there for 5 days until the house owner called the phone number written on the box.

I tried to get a tracking number beforehand but was not able. Called UPS and told them to pick it up and send it back after talking to Mike. He wants to inspect the parts inside after UPS dropped the ball.

If you are going to ship UPS:

1. Signature required
2. Insure the hell out of it
3. Get the tracking number before its shipped
4. Keep checking on the shipment before it arrives to make sure of its status.

I did not and am paying the price now. Airborne and FedEx Ground are worse... much worse!

Joe

[LeeH]

I bought a used rear valence from another Pelican. When it finally came, I thought it was strange that the UPS guy didn't wait for a signature. I was home and they didn't even ring the bell.

Here's what I found when I opened the door. Through some miracle the valence was OK.

[Wayne 962]

For the amount of stuff that UPS ships, they really aren't that bad. As bad luck has it for them, they lost two personal packages for me, while sending out thousands of packages thru Pelican. I remind my UPS rep of this everytime I see him...

-Wayne

[rstoll]

Originally posted by Wayne at Pelican Parts
For the amount of stuff that UPS ships, they really aren't that bad. As bad luck has it for them, they lost two personal packages for me, while sending out thousands of packages thru Pelican. I remind my UPS rep of this everytime I see him...

-Wayne

Yeah, but do you kick his truck???

[Kevin Stewart]

My company ships wheels and tires in the united states and canada, we switched to fedex for a while. Fedex takes pride in if they feel like detaining and opening a package they will, in one month I had several people call and complain that they only recieved three of the four packages, every time Fedex would say they didnt know what happened to the fourth package and low and behold they would show up at the customers house a week later, everytime i would package one wheel/tire and get it ready to ship, out of the blue (remember fedex would tell me lost forever) the lost package would show up opened and barely closed back up, each customer complained to me about opened packages. UPS is no better, the day before I told the driver we would all be gone just open the overhead, it will be open, i was at the shop just by luck, when i heard bang, the driver was throwing the wheels from the dock to his truck, about ten feet, needless to say I almost fainted, But at least they arrive with UPS, next week we plan to video tape the driver, im sure he will be back to the same trick, so which do you prefer damaged or lost forever, Kevin