Powerhaus Makes Good !!!!!

[raceman]

Well gentleman,congradulations are in order ! The power of the Pelican has prevailed and today l received a call from David at Powerhaus. Although he feels this incident is "chicken****" he will honor the Ebay contract and send me the muffler l`m entitled to.The caveat however is that we conclude this "internet business" . l`m willing to let the whole thing go as long as l get the actual muffler from the auction and in the condition shown in the pic. Any more funny business and this is just the beginning.l have to say after talking to him that he wants this to be over and seems to know that the only way for that to happen is to send me my goods.Any of you who showed support by emailing these..people,please email once more to acknowledge their decision to honor the contract and do the right thing.As long as Powerhaus is taken from the hotseat here then l`ll get my muffler.Powerhaus has a reputation for building extremely fast Porsches and hopefully once this is concluded that`s what we`ll think of when the name Powerhaus comes up.l`ll keep you all posted on the events as they happen,and post pics of the muffler when it arrives.Thanks everyone and thanks David at Powerhaus for doing the right thing,feels good doesn`t it?

[JNadal]

Its an honorable thing for them to do. Many other people would have just kept the item.

[raceman]

Exactly J,it is the honorable thing to do. l think it`s too bad they couldn`t come up with that decision at the close of the auction but they`ve come around and that`s what`s important.The end result is that they`re making good on the auction.

[Jdub]

I feel used. I do not think Pelican is the place to put leverage on anyone.

You might consider that Powerhaus, though they made a mistake, will be very reluctant to do business with you in the future. That said, they might also be more careful on how they post ebay items. There is a plus, and a minus.

If it were me, I would have worked a price out that worked for both of us. Yes, I would have paid more, but I would also have made friends on the other side. Karma.

I don't expect many to agree with me. Easy to comment on other folk's money and how it's spent certainly, but that's how I feel about it. And I do feel strongly that this 'board is not the place to go if it could cause someone's reputation to suffer.

Just my ought-two,
John

[rdane]

You know when it takes the Internet and all that involves to force a company to "do the right thing", I don't call that "making it right". Neither am I impressed when they make part of the transaction, "no more Internet discussion" about their business practices.

My point is just doing the right thing the first time is much eaiser for everyone involved. It is also common sense for us in business.

Nice thing about this website is you can get a short list of those that actually do the right thing, first time up.

[aways]

Just a comment about e-bay auction style -- I don't like the whole
"reserve" auction system. They should start the bidding at the
minimum amount the seller is willing to accept for the item. Period.
It would avoid these kinds of "mistakes".

[JNadal]

Originally posted by aways
Just a comment about e-bay auction style -- I don't like the whole
"reserve" auction system. They should start the bidding at the
minimum amount the seller is willing to accept for the item. Period.
It would avoid these kinds of "mistakes".

I hate the whole auction thing period. Its too stressful, I just buy it now even if it costs more than a similar item that is listed lower without buy it now. Also you dont end up having to wait a week to pay for an item when youre the only person who wants it.

[iobound]

I tend to agree with Jdub. IMHO, disputes that don't originate on this board shouldn't be resolved on this board. If you have a problem with Wayne or pelicanparts.com then by all means talk about it here. (To be clear I've never had a problem with Wayne or pelicanparts.com. Just the opposite in fact) Problems on Ebay.com should be handled according to the rules established by Ebay or by the local small claims court.

One last quick point. People are less than honest when they air their gripes about others. It's too easy for a good reputation to be tarnished by misinformation. I am not saying this is the case here, just in general.

[FenderGuy]

Originally posted by Jdub
I feel used. I do not think Pelican is the place to put leverage on anyone.

You might consider that Powerhaus, though they made a mistake, will be very reluctant to do business with you in the future. That said, they might also be more careful on how they post ebay items. There is a plus, and a minus.

If it were me, I would have worked a price out that worked for both of us. Yes, I would have paid more, but I would also have made friends on the other side. Karma.

I don't expect many to agree with me. Easy to comment on other folk's money and how it's spent certainly, but that's how I feel about it. And I do feel strongly that this 'board is not the place to go if it could cause someone's reputation to suffer.

Just my ought-two,
John

A business should by its mistakes and try to make them right . I think pelican has made some mistakes with its orders in the past and had to eat the costs on some of its mistakes, but that what sets Pelican apart from the others, " Pelican cares about its customers". I think when someone buys Porsche parts you can discuss them here no matter what. How else you going to get the word out on which business scams or is legit?

[KobaltBlau]

I think we should have a Buyers and Sellers forum where people can talk about their experiences with companies and private individuals and keep that crap out of this forum.

When people were considering a new source for parts, they could look in that forum. Would people having an issue get as much advice as they do in this forum? No. But I do not think that is this forum's job in nearly all cases, including this one.

[nostatic]

dueling pistols at dawn. The only honorable way to settle these types of disputes.

[banjomike]

I will follow up my earlier email with a brief and nice congratulations to them for doing it right. Though the chicken$#!^ comment still irks me.

Raceman, you should edit the first post of the origninal thread to reflect the new situation.

[911teo]

I actually would give PowerHous the benefit of the doubt. They screwed up but then they fixed it. It is never easy to swallow a loss ($2-300) caused by a mistake. Especially when u think u can get away with it.

On another note.... I am in the financial mkts. You never "pick" another trader knowing that he's giving you the wrong price.
Raceman didn't enter the transaction with the intent of "trading" at the wrong price.... but knew at the end that he got a pretty sweet deal.
Maybe had he offered a "fair" price for the muffler.... Then again it looks like at PowerHous they didn't want to listen in the beginning...

[Grady Clay]

So, how is this transaction going to take place between two adversarial people?
Is David at Powerhaus going to ship the item to you and hopes he gets paid?
Are you going to send him certified funds and hope you don’t get junk or nothing?

I would recommend finding a neutral and willing shop close to Powerhaus where shipping isn’t an issue. Have them compare the item to the information from ebay and give you an opinion. You should send the neutral party certified funds for Powerhaus plus something for their time and aggravation. The neutral party should be instructed to not release anything until both parties are satisfied and in agreement. The neutral party would ship the part to you and give the money to Powerhaus. I assume you must pay for shipping.

This may seem overly complicated but is a reasonable way to protect everyone. There are many other ways to accomplish the transaction.
You two should have a written agreement at this point.

If I were in Powerhaus’s position, I would ship you the part for inspection and approval. I would expect payment within 10 days in certified funds. I would pay shipping both ways if necessary. I would make sure the part turned out to be better than expected, even new if necessary.

If it turns out that you get delivered “junk”, well … I suspect Mr. David will regret his business decisions to dig an even deeper hole.

Best,
Grady

PS; I am not an attorney and this is not legal advice, I just slept at Holliday Inn Express last night.

[Rufblackbird]

Originally posted by nostatic
dueling pistols at dawn. The only honorable way to settle these types of disputes.

Or high noon...

Grady,
I think eBay offers some sort of escrow service, but that is an excellent idea.

[Jdub]

I can see that I have two different issues so my comments ought to be restated.

raceman and Powerhaus had a transaction: not my business.

Pelican Parts 'board used to air problems: Here I'd say that I never heard from the other party. I only heard from one side. How can I reasonably comment on the situation? It's like going to a therapist, unloading on them but omitting the details you do not want them to know, and waiting for them to confirm what you want and need to hear.

This is NOT a hit on raceman at all! It is more a comment about reputations that can be lost when folks do not know all aspects of the situation and have not heard from the other party. In this case, Phaus may have simply decided to cut and pay to avoid a pissing match.

The power of this 'board makes it something to be used with caution.

John

[RickM]

John, I see what you're saying and agree...for the most part. It can be dangerous to air situations such as these in a public forum.

Grady, I think Powerhaus is is biting their tongue pretty hard on this one. I severely doubt they'd agree to have another shop handle their business. However, your point is a very good one. Perhaps a cedit card can be used for protection. Also, you may want to edit the Powehaus name on your post...the way you spelled it may be another's business name.

EDIT: Spelling of Powerhaus LOL

[911pcars]

Payment for the item? Why not use a credit card? There are provisions to dispute the transaction if you don't receive what you pay for.

If you as a buyer wish to use an escrow service, then at this point, it's up to the buyer to pay for that service unless this was agreed to by both parties before the auction ended.

It shouldn't have to be more complicated then that.

Sherwood

[82SC]

good news...I would go \back to the original thread and on your first post edit it to reflect this development.

people who use the search funtion may run across the bad publicity...also forward them a link to show you've done it is always a good sign

MJ

[FenderGuy]

Originally posted by Jdub
I can see that I have two different issues so my comments ought to be restated.

raceman and Powerhaus had a transaction: not my business.

Pelican Parts 'board used to air problems: Here I'd say that I never heard from the other party. I only heard from one side. How can I reasonably comment on the situation? It's like going to a therapist, unloading on them but omitting the details you do not want them to know, and waiting for them to confirm what you want and need to hear.

This is NOT a hit on raceman at all! It is more a comment about reputations that can be lost when folks do not know all aspects of the situation and have not heard from the other party. In this case, Phaus may have simply decided to cut and pay to avoid a pissing match.

The power of this 'board makes it something to be used with caution.

John

You make good points...But I have to disagree with that it should have not been discussed here..Powerhaus seems to be making good lets hope they follow through, but what all those others companies that screwed people over? Some of these others have been discussed here and they have reputations that they have brought on themselves, I just feel its another way to get the word out to Porsche owners...I had a bad experience at a shop here around my area and I know others had too, If had known this I would have avoided that place...