Serious Problems With Extrude Hone!

[strokher racing]

Hey guys I had my heads and intake ported by Extrude hone a little over a year ago. When I first talked with the owner he informed me of the killer porting packages they had for the Porsche. I was told in stock form my c2 turbo heads would flow 180cfm at 500 lift. With the new porting which took the intakes out to 41mm to match to a 3.2 intake port they would flow 280cfm@ 500 lift and that was with a stock valve job. The price was 900 for the work no disassembly or assembly included. The price was high, but I figured hey if it gets the numbers it would be worth it. They did the port work on the intake and heads. The heads were shipped straight to EBS to get a vavle job etc. Then they were shipped directly to my mechanic. I never saw the heads. Well I tried for 2 months to get flow numbers from them. I must have called 10 times. There was always an excuse or something. Finally I got some numbers sent to me. They were way lower than they should have been! Well I called them at the time and they said well someone must have not ran them enough if you want to send them back we will run them again. Here is the problem Stephen already had them on the motor and in the car. So if I want to to do that it would cost me 3 grand in labor plus parts just so they could do the job correctly. This does not include disassembly or assembly work AGAIN from EBS. So I blew it off. I drove the car for 400 break in miles then we decided to make some serious changes to the motor. I was having the heads flame ringed and told my machinist they may need to do a bit of cleanup on the heads? I told Bill at Extreme heads they were already ported to 41mm and 38 on the exhaust. He looked at them and laughed and said they are STILL STOCK SIZE! I had noticed when I took the intake off that there was an 1/8 inch difference between the heads and intake this was my first clue that the work I payed for was not done. Bill said the heads had been cleaned up and that was it. Maximum of 20-30 thousandths removed! So for the past 2 weeks I have been trying to call them and talk to the owner Ed who originally sold the job to me. Well they keep telling me he is not there and that they will have him call me. I talked with the manager you name it same bs stories. I told the manager straight up about what was going on. I was pissed today and talked with the manager he said he had not finished talking to Ed the owner and things did not look favorable. He was very short with me and gave me nothing solid. So I asked to talk to ed the owner he is of town same bs I was sure. So I had a buddy call with a fake name etc and guess what? Straight through to the owner! Well I called back and told him the case, and how I did not appreciate being lied to and screwed around for weeks when the work I payed for was not done. There is no way I would send anything back to someone who treats customers like this and does not provide the gains they promise! He said what he had to say and then hung up on me! Oh I was mad and called right back and the manager said that nothing else was left to be said and he hung up on me as he laughed! He said oh you talked to ED he is not out of town as he snickered Guys I am at my end on this I just wanted to state the facts and let you see what spending 1500 to have my heads and intake ported got me through extrude hone. I will be happy to answer any questions that anyone has. If someone does not do precision work correctly the first time do not give them a second chance!



Eric Hood

[Jim Richards]

You'd think people selling a product or service would get the fact that a PO'd customer costs them a lot more lost business than a happy one brings in. Eric, it's sad that you were "extrude honed."

[pjv911]

That sucks. I would let everyone possible know how you were screwed . Make it cost them money too.

Kurt Williams

[strokher racing]

I am warning everyone out there. If you guys would help that would be great! The heads and intake are getting done by who is considered to be the best in the business No more suprises or waste of money. It just ticks me off someone can do that to you then lie, hang up on you, snicker etc. Think Posting the owners email so people could make comments would be ok?

Eric

[Emission]

That sucks. Sorry you got taken by a dishonest shop.

[Emission]

Originally posted by strokher racing
I am warning everyone out there. If you guys would help that would be great! The heads and intake are getting done by who is considered to be the best in the business No more suprises or waste of money. It just ticks me off someone can do that to you then lie, hang up on you, snicker etc. Think Posting the owners email so people could make comments would be ok?

Eric

I wouldn't post the owners e-mail. Maybe their URL (site), not a personal e-mail...

[strokher racing]

I am only speaking of the Extrude hone in california. I have no idea how good the other branches are

ERic

[strokher racing]

Maybe I should copy and paste all the comments and send them myself everyday? I could be like the mailman from hell. I am sick at my stomach I have to do something. 1500 bucks is a bunch of money for nothing

[A Quiet Boom]

I had bad luck with extrude hone on a set of Ford heads. They did do the work promised but the flow numbers where terrible. It seems extrude honing doesn't necessarily address the areas in the port that need the most work. I sent the heads to a well respected Ford head porter for their stage IV CNC port job and manual cleanup. End result was over 350cfm at 0.600" and 28" water.

I bring this up because my head porter told me that for serious port work extrude honing simply doesn't work. On Ford heads at least some porters attually ADD metal in certain areas to improve flow. The other advantage to a CNC port job is that the cylinders are more balanced since they are all cut exactly the same. Food for thought.

[Carrera3.5L]

Sorry to hear about the problem you experienced. Not to rain on the parade, but shouldn't your engine builder have noticed that the heads weren't ported when assembling the motor??? He knew the heads were supposed to come back ported, right? Not blaming him, but I would think a meticulous engine builder would have caught that. What are the chances of him splitting the labor with you?

I don't think that you can expect Extrude Hone to pay all of your labor costs though, it is up to you or your mechanic to make sure all is correct before assembling.

Wherever the blame lies, it doesn't excuse the way you were treated by Extrude Hone. To get lied to, laughed at and than hung up on is no way to be treated. A real shame but unfortunately it does happen. Hopefully for them this is an isolated incident and not a regular occurence.

Ralph

[TerryH]

One, why didn't your mechanic notice stock heads going on the car?

Two, by now you should have filed small claims on these buttheads.

I'd sure like to hear their explaination. It must be a whopper of a story.

[nhromyak]

Every Porsche owner and those who think they may get their heads worked or done by Extrude Hone should call! Get a QUOTE...

and then call back and say


"WOOOHHHHH Your ED from EXTRUDE HONE in California!

YAH your reputation is the WORST on the INTERNET!!!

BAD NEWS and BAD service travels fast these days...

No I don't want you to touch my Porsche engine"

Laugh and then hang up!

I think if we had 10 people who do this, he will get the point...

Give me their number! I will do it!

LOL!

[89911]

I've seen two sets of 3.2 intakes down by ExtrudeHone. One was my own and the other, my brothers. The plant here in Pittsburgh is close to me and my brother dropped them off and picked them up both times. They charged him $525 and me $475 respectively. Since we both inspected these, they were as I was told and expected. Perfectly smoothed intakes evenly matched. The previously unaltered intakes were rough aluminum castings. The man I dealt with was familiar with our cars and intakes and they turned them around in a few weeks. Sorry to hear your experience, but at least in the Pennsylvania plant, I haven't heard anything and would recommend them highly.

[banjomike]

You know we all went after powerhaus a few weeks ago, and this trend of complaining then going after some vendor could easily turn into witch hunts or virtual lynch mobs. I participated in burying powerhaus with email, but I want to be more cautious now.

I think that Eric should provide some documentation of the contract and their promises, and some evidence that the work wasn't done. THEN lets swamp the bastards with email. Seriously though, I believe Eric, but I can see how someone could manipulate this board to wreck someone's reputation, or at least to seriously hassle someone they have a beef with.

At least with the powerhaus muffler situation we all saw the contract (the closed ebay auction).

[WydRyd]

Sorry to hear about your bad experience

Perhaps what you should have done was worded EBS & Stephen up on the work to be done to the heads and asked them to check if all was OK before bolting it all back together. Oh well, next time get it done by Todd @ Protomotive

That's the thing, how can you trust that what you wanted done has actually been done? Once everything's buttoned up again, there's no way of telling

[jpahemi]

Hello,
I had some of the same dealings with that ass Ed at Extrude Hone in CA. He jerked me around for some 3.2 "after" CFM #'s for plenums he had done previously for other clients. I got the same "he's not in" BS for a couple of days, then I tried calling back with an alias and got through; the man sucks, glad I never sent my runners to him.
Bill Miller from Extrude Hone in PA was the total opposite, always answered my calls and sent my before and after CFM #'s with the plenum/runners. Fast service and great support. I mentioned Ed's behavior to him; his reply: "I'm not surprised".
Regards,
J.P.

[strokher racing]

My head guy is flowing the heads and I will post the numbers. Extrude hones number is 562-531-2976. I had a buddy stop by the shop where my heads are now and he said man your ports are still stock size? I said shut up I know I have posted on about 10 boards that I am a member from and the horror stories keep rolling in. I raced mustangs for 8 years so bet old Ed at Extrude hone did not know I would post my experience with my mustang buddies too!

[strokher racing]

Just for the record here I did not ask them of rmoney to disassemble the motor or reassemble it. I did not ask for money to have the heads disassembled and reassembled. I did not ask for gasket money or any other compensation. I simply said I trusted you the first time and the work was not done. I do not want you to make an attempt to fix it I want my money I paid to have the heads ported back that is all! I will agree the extrude hone process is far from ideal on the heads.

[Wayne 962]

You might want to contact the Home Office:

http://www.extrudehone.com/worldwide/usa.html

I know some of these guys from my MIT days, when they were a sponsor of our lab (3D Printing). This is the first bad news I've heard about them...

-Wayne

[strokher racing]

Thanks Wayne! I have posted on several boards, and I hate to say it but I have gotten several I mean several complaints about their service and just plain rude attitude. I have been told by a few large shops that they have had several problems with them as well. They said they would not use them again after the way they delt with me. Pays to have friends!