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Join Date: Sep 2005
Posts: 61
avoid kw shocks if you ever need customer service

I'm pissed that KW has repeatedly ignored me and lied to me regarding a shock repair. Avoid them at all costs. My revenge is to make sure that anyone who googles KW customer service will see this note.
Not much else to say.

Old 02-26-2013, 12:56 PM
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Captain Annoying
 
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Location: NSW, Australia
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How about some details? Otherwise there's no way to tell if there is really a problem, or if you are simply a difficult customer.
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this time for sure...
Old 02-26-2013, 01:25 PM
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Location: In Canada, near Detroit
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I've had nothing but great service from them.
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1986 911 Targa We affirm that the world’s magnificence has been enriched by a new beauty: the beauty of speed. A racing car whose hood is adorned with great pipes, like serpents of explosive breath - a roaring car that seems to ride on grapeshot....
Old 02-26-2013, 02:45 PM
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doh, sorry to hear that. i'm running kw coilovers on my daily driver, but haven't needed any service yet.
Old 02-26-2013, 04:42 PM
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Well, I have to admit, after I ripped a manager a new one yesterday, and was angry all evening, I received an email today that they were completing the work in the manner promised.
Perhaps under the circumstance, the moderate ought remove this thread.
Old 02-27-2013, 05:00 PM
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^^No worries. Us car lovers get up tight when we can't drive 'em.

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1986 911 Targa We affirm that the world’s magnificence has been enriched by a new beauty: the beauty of speed. A racing car whose hood is adorned with great pipes, like serpents of explosive breath - a roaring car that seems to ride on grapeshot....
Old 02-27-2013, 05:20 PM
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