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Banned but not out, yet..
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What's up with DC Automotive?
Over a month ago ordered a couple of parts from DC for my SC. One was correct and the other was off by enough years to not work. So I immediately call them and the guy says FedEx will come pickup the wrong part and they will send a replacement. Cool. So I ask the guy how it works and he says box up the parts and FedEx will come by and pick it up. Sounded a bit odd with no RA# or mailing label but he sounded confident. So after 3 days the box is still sitting outside and I called DC. The next guy says the first one should have gotten my email to send me a mailing label and RA. OK now it makes more sense. Print label take to FedEx office and send. 2 weeks go by and no replacement part has arrived. Email DC customer service and no resonse in three business days. Call their number and leave voice mail to call me and never a returned call. Call DC a fourth time and ask where my part is, oh it hasn't shipped. Gal assured me it will be shipped immediately. That was two weeks ago. What the h is going on there? Still don't have my part. Arghhhhhhh
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06-12-2013, 09:39 AM
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Senior Member
Join Date: Nov 2000
Location: Great NorthWest
Posts: 3,941
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Have you called the Pelican Customer Support line yet?
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'78 Targa in Minerva Blue |
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06-12-2013, 12:17 PM
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Banned but not out, yet..
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06-12-2013, 12:19 PM
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Registered
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Why would he do that?
Pelican sells New Parts. DC Automotive is a dismantler that sells used parts. The couple times I used them they were very slow. Once they sent the wrong part but its been awhile since Ive used them... Quote:
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83 SC Targa -- 3.2SS, GT2-108 Dougherty Cams, 9.5:1 JE Pistons, Supertec Studs, PMO ITB's, MS2 EFI, SSI's, Recurved Dizzy, MSD, Backdated Dansk Sport Stainless 2 in 1 out, Elephant Polybronze, Turbo Tie Rods, Bilstein HD's, Hollow 21-27 TBs, Optima Redtop 34R, Griffiths-ZIMS AC, Seine Shifter, Elephant Racing Oil Cooling. |
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06-12-2013, 12:23 PM
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RsBOB, Around this time of year, parts suppliers (new and used) are going bonkers so there are going to be mistakes. Just call DC, ask for Robert, and explain the problem. |
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06-12-2013, 01:32 PM
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Senior Member
Join Date: Nov 2000
Location: Great NorthWest
Posts: 3,941
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Sorry - misread this completely and thought it was about Pelican!
Sheesh! EDIT: Please read and apply the next post. Use until exhaustion.
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'78 Targa in Minerva Blue Last edited by Jdub; 06-12-2013 at 01:46 PM.. |
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06-12-2013, 01:40 PM
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Quote:
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06-12-2013, 01:43 PM
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I used them a while ago with good luck, parts took some time to get in but I got what I needed. They did send a wrong part once but a call to them and they had the right one in the mail quickly. It was a small part so they let me keep the wrong one as well. It took some time but every thing was sorted out.
Regards Dave
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'78 911SC Targa (Back In Action!) '00 996 Carrera (New kid on the block) '87 944 (college DD - SOLD) '88 924s (high school DD - Gone to a better home) |
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06-12-2013, 01:57 PM
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Registered User
Join Date: Oct 2010
Location: BRONX NY
Posts: 1,485
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Speak to Rob he is a pretty good guy and should get it taken care of for you.
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Tony 91 964 c2 black/ Work in progress/Finally back on the road 85 EURO 930 Black slightly moded slowly reviving her 77 911tt EFI wide body red/ Slightly modified  SOLD
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06-13-2013, 07:37 PM
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Recreational Mechanic
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Huh. I have used Dc auto several times with no problems. Hopefully just bad luck because my experience with them has been positive.
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P Cars: 2022 Macan GTS / One empty garage space ---- Other cars: 2019 Golf R 6MT / 2021 F-250 Diesel / 2024 Toyota GR86 6MT ---- Gone: 1997 Spec Boxster Race Car, 2020 GT4, 2004 GT3, 2003 Carrera, 1982 911SC, 2005 Lotus Elise and lots of other non-Porsches PCA National DE Instructor #202106053 / PCA Club Racing / WRL Endurance Racing |
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06-13-2013, 09:42 PM
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Igor
Estrous Express
The Green Piggy
911SC 3.0
