Griffith's Technical Support and Customer Service
 

Hi all. I just wanted to take a moment to share some positive feedback about Griffith’s level of technical support and their customer service. I had purchased a competitor’s evaporator some time ago through our host, and had a question about how to install the temperature sensor aluminum tube. I PM’d user kuehl, completely oblivious to the fact that he was with Griffith’s. After a quick discussion about why I didn’t purchase a Griffith’s evaporator (I didn’t know about them at the time), they took the time to provide me with a very detailed and very informative answer to my question. I feel this says a lot about a company, that they would do this even though I had purchased from someone else. Had I know this earlier, I would have definitely purchased their product. And for what it’s worth, I had emailed the same question to the competitor several weeks ago and never got a reply. Thanks again Griff.

I whole heartedly agree that he has great technical support and customer service. He was always available to answer questions and his product guide and instructions were outstanding. A very pleased customer. Plus, he is on this forum sharing his expertise freely and that is worth a bunch in my book.

I'll agree wholehearted with everything stated on Charlie. Great products, great support and patience of a Saint (Trust me, I asked the man some completely idiotic questions)

it doesnt get better. Order one of their kits, whey you see the instruction manual, you will understand how much they care about customer service

yes instruction manual, not "install sheet"

+1. I haven't personally interacted with Griffiths, but a local shop did when servicing my Griffiths kit, and said over the phone he was incredibly helpful and went overboard to assist.

Griff is a genuinely nice guy. And completey the old school real deal
Someone I would recomend with absolutely no reservation

???

!!!

:eek:

Now that's what I call expressing appreciation for outstanding goods and technical support!!! :D

Thumbs up in all respects for over 12 years now.

Numerous interactions with Charlie over the years as I have a hybrid of his components and a competitor's and he has been extremely helpful. Talked me out of buying a new rear condenser when I had problems getting the old one in after a new lid and tail during a repaint and told me how to get it to fit. Definitely a stand up guy.
(And he returns calls/emails promptly)

Helped me troubleshoot a bad hi/low pressure sender over email and phone, and then sent out a replacement for no charge... 4 years after my purchase!

I guess this is the thing neither Reid nor Willard will ever get. Customer service is king. Selling product is great, but if you don't support it, you've made a one-time sale, AND you have some folks who are ambivalent about you and your product. I've only bought a little bit of Charlie's stuff - I didn't go crazy like some of the people who changed out EVERYTHING. But he has treated me just like I bought the store out. How do you put a price on that? The instructions that came with the products were detailed and specific. If you didn't know how to do anything, you could put a GTI system in your car. All the details are addressed. It's almost like he cares about fellow 911 owners. Almost. :)

Griff.
 

This guy is "TOP GUN".....

Nobody better!

Gerry