Porsche Parts/Manuals orders

[red-beard]

What I'm talking about is an order placed well in advance, credit card then charged last Wednesday.

I was told yesterday it shipped out last week (Thursday or Friday). WhenI questioned the practice, I was asked, by a manager, kinda snottily, if I wanted to cancel my order as lots of other people wanted the item.

I get an automated e-mail today that it was scanned for shipment, yesterday, a long time after I talked to a manager.

Is this acceptable?

[Wayne 962]

See here:

Porsche Parts/Manuals orders

-Wayne

[Rouser]

Perfectly acceptable. Advanced credit card ticking happens all the time, especially with automated systems; it ensures the charge clears before the product ships, in the event of deadbeat or inactive accounts.

So, there doesn't seem to be an issue here. I think PP goes WAY over the top when it comes to Customer Service; try getting THAT from your friendly, neighborhood AA.