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I wonder if "network outage" may be a veil for something more disturbing like a security breach or data corruption. If they have "redundant systems and backups" shouldn't they be able to have the data available?
When my company's system crashes and we can't access our client's data we asked to advise them we are "updating our system" and it should be back up in an hour...
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Joe
See Porsche run. Run, Porsche, Run: `87 911 Carrera
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