[Bill Douglas]

When I was a computer center manager I occasionally would get a call. "The computers are going wrong, every thing about them is wrong, we can't do any work." Sometimes their big boss passed the message onto my boss and he called me.

I would meet with them and say "This is very serious and important that we put it right. Lets detail each and every problem and address each one seperately." Me pen in hand and listening intently.

There was no problem. They had nothing specific to complain about other than being unhappy with life. Just a pack of morons who couldn't do their job and blamed the computers because it was an easy scapegoat, something less measurable.

So I'd produce a report for my boss and their boss, saying specifically what their complain was, what the situation is, basically just a polite way to say get f****d