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Last time I was in a Sears store, I was waiting for my 4' 12 drawer tool cabinet to be inventoried from the truck so I could pick it up, and take home. What a bunch of bumbling fools regarding my order. We ended up walking around the nearly deserted store looking at tools/hartdware. I believe there was only 2-3 employees in the whole building, and it showed.
I have always had a good set of Craftsmsn tools starting with the big set my parents got me for high school graduation, and growing ever since. Lowes sounds like a good retailer to take over selling them, hopefully the quality hasn't taken a nose dive.
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