[Rick Lee]

Avoid Advantage too and avoid going through Hotwire for anything!

Hotwire allows no changes or cancelations for any reason. When the Advantage shuttle never showed up at the airport, I started calling. Gee, customer service was closed on weekends. What a surprise. I found the number for the location I was going to, called them, they said they use a third party shuttle and he was on the way. He said their location was a good 8-10 minute drive offsite. I gave up after an hour of waiting and walked across the street to Budget, got a car and went to my folks' house 100 miles away. That night I called Hotwire to try to get a refund. They said I could still go back and get the car, as they had held it for me. No getting through to that idiot. I told him I would dispute the charge on my Amex, but first had to make an attempt to get them to act reasonably. I actually won the dispute and got the money credited back.

A few years ago they wouldn't let me extend my reservation for two more days when my business trip changed. I called Hotwire and the rental car place, I forget which, and told both to "help me spend more money with your company. I want to buy from you. Help me buy." No dice.