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I work for a government entity and this kind of thing does drive me (all of us) kind of crazy (we're engineers.) But I do understand where some of it comes from, as much as I think we could operate much more efficicently without most of it.
As for DMV/Secretary of State, the last two times I had to renew my Illinois driver's license (I did it at the Thompson Center in the Loop), they were fantastic - I was in and out in under an hour (probably under 45 minutes) and everyone was cheerful and highly competent. Registered my Saab recently - it was a personal import from Canada, not something they see every day, exactly - and they handled it without a hiccup quickly.
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'80 SC Targa
Avondale, Chicago, IL
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