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LEAKYSEALS951 LEAKYSEALS951 is online now
Data Farmer
 
Join Date: May 2011
Posts: 6,386
Good customer service thread.

This week, I flew in professional obligation to ORL Fla. We attended a seminar adjacent to a Ritz Carlton inn. The thur. night speaker was a RC employee, speaking to the virtues of the Ritz, and spoke of the company culture.

The next day, during an intermission, I decided to go walk around the hotel. In the first minute, I saw a young couple make a comment to a group of food service employees getting ready to deliver dessert to a marketing event in a closed area...

"Those look delicious" The couple remarked.
The employees, stopped the procession of well presented desserts, smiled, and remarked "You are right, they are delicious, come on over and have some!"

more like "here please have some...let us bring these to you."

The employees stopped stopped the cart, and took free samples to the young couple.

The couple was amazed. And- so was I.

It is one thing to hear about a company culture, but to then see an impromptu performance firsthand, was very impressive.

Last edited by LEAKYSEALS951; 09-22-2018 at 05:26 PM..
Old 09-22-2018, 05:15 PM
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