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The Stick
Join Date: Dec 2007
Location: Someplace Safe?
Posts: 17,328
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far as I can tell, wlll be around on 10/11.
They implemented a new helpdesk software to make things easier to track. Of course, it made it much more difficult and has you enter a bunch of info that don't matter. And forget about finding similar incidents or solutions. Oh, but you got lots of priority options to click on.
The best part is that it sends you an email of a ticket you are assigned. That ticket has not info except you have been assigned the ticket. It does have a link to the system, but the link takes you to a list of ALL the open tickets! How helpful is that.
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Richard aka "The Stick"
06 Cayenne S Titanium Edition
Last edited by RKDinOKC; 10-01-2018 at 02:52 PM..
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