[RKDinOKC]

Went through the helpdesk tickets this morning and quite a few are falling thru the cracks because the people that review and assign the tickets don't know how to use the system. Not that I do either. Kinda glad I am not on the assign tasks list since we moved to the new system.

One request had been submitted that has been there for 16 hours. It took me 5 minutes to complete the request and another 10minutes to check off all the boxes in the help desk system and close it. In our old system it woiuld have only taken 1 minute to type in the resolution and close it.