[legion]

Things that might have actually helped Sears if done back in 2006:

-Revive the catalog business, online. (It's not like any other large retailers copied this model successfully.)
-Integrate the stores with the online catalog business.
-Up the POS terminal system from one developed in the 1980's.
-Invest in store appearance.
-Upgrade the customer service model. The floor people seem to be more interested in talking with each other than customers. Finding a cashier is often less fruitful than a quest for the Holy Grail.
-Make the servicing of Craftsman, Kenmore, etc. customer friendly. (When I had repair done work on my air compressor, they couldn't tell me how much it would cost or when I would have it back. Nope, I got a phone call two months later that it was "done". That person couldn't tell me how much it cost. It wasn't until I got to the store to pick it up that I discovered that the repair would set me back $150.)