Quote:
Originally Posted by legion
His best bet would have been to revive the catalog business online, put money into Sears' backend systems (where everything requires a follow-up phone call or two to complete and which haven't been changed since the 1980s), and invest in the stores by transforming them into hybrid retail locations/order fulfillment centers/order pickup centers.
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I strongly agree. The last time I bought something from Sears, I ordered it on-line and picked it up at the brick-and-mortar store.
It struck me then that the best bet for Sears was for them to return to their roots (and the roots of retailers like Montgomery Ward) as a catalog retailer, albeit an on-line one. They are likely too far gone for that and have too much debt tied up in their brick-and-mortar stores and owed their creditors, but it would be nice to see them survive in some form.
Btw, another indication that the end is near is that Craftsman tools are sold on Amazon.com.