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I think some of the criticisms are valid, but it's pretty silly to believe that BAT is conspiring with sellers to withhold important information from potential buyers. What's the possible motivation for that?
It's far more likely the owners are in over their heads, and are simply scrambling to keep up. I agree that they need to either scale back the volume of listings or invest a lot more money into their operation. I say this having bought a car from BAT and getting a peek inside the sausage factory--and it ain't pretty.
It's a good concept, but could be run so much better...
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