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Customer Care and India
Why, why, why are we still talking to India for Customer Care issues!? I am so f^{|
Yesterday my ATT fiber goes out and it is the PON not getting a signal. Reset the gateway and the ONT several times to no avail. Knew it wouldn’t help but tried anyway. Call customer care and speak to a guy who has very good clean English so I think US, cool. But there is something odd about how he speaks. Like in constant circles about my issue. I can’t even go into it here it’ll take too long, but you gotta be fckg kidding me. He basically tells me that I need a technician to come out in four days to make sure everything is OK after the system fixes itself. It will be running in 2 or 4 or 8 hours but guaranteed within 24 hours. Seriously how stupid do you think we are?
I question him about the runaround I think he is giving me. First I am the only one with the problem, but techs are out fixing the issue. Oh and it is probably a hardware reprogramming that it going on and will reset soon. And some other stupid a$$ excuses. In reality my system is down and the soonest a tech can come out is 4 days. Really? Not that I have any work to do ATT. Normally I just take the India CC lumps and try to forget it, but this was the worst experience I have ever had by a large measure. I just need to vent. Too bad we can’t do a damm thing about it.
Oh yeah, it’s been over 24 hours. Do you think my fiber line fixed itself?🤣😡
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