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Most of the time I struggle to simply understand them... It's an accent I have difficulty interpreting over the phone...
It's worse in IT where outsourcing to India is the flavor of the decade, with bonuses for management to pull it off.. almost invariably customer service or tech support ends up coming home after 2-3 years or so when customers complain and costs go up... I guess people get tired of "doing the needful" ;-)
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