[masraum]

Originally Posted by Fly Mach .86

The last time I called about an ATT problem, the phone was answered in the Philippines. The Philippines???? When a tech. came out to fix the problem, I complained about having to talk to someone 10,000 miles away. He told me next time ask to talk to someone in the states. I did and was immediately connected with customer service in the US. Give it a try next time.

Because so much stuff went to India, the prices went up, so the next spot that got "hot" for off-shore cheap labor was the PI.

The problem is that we all want super fast Internet super cheap, but we also want highly trained experts sitting around waiting to fix our problem. Something's gotta give, so it ends up being our service because most folks aren't willing/able to pay more (or scream bloody murder when the price goes up).

Of course, now that we're all used to it, if the price went up, the companies wouldn't enhance the service, they'd just pocket the extra $$.