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PI - yeah that was where he was. Had a good spiel I have to say. Almost made you think he knew what he was talking about. And in the US. Whatever. “Here, let me ping you to make sure your line is working.” No DA, it is not working. I told you that. OK so if I am the only one reporting an issue, why are you telling me that a team of techs are out there working on it? Effer. He had to be laughing his a$$ of after he hung up thinking he pulled one over on that dumb customer. I’ll go with, whatever....
So moving the customer service group off shore is only about being one small cog in the wheel of improving EPS on Wall Street. At what cost I ask? That is such a minimal percentage of your cost structure. It would make much more sense to keep the group that interacts with US customers in the US. Call that a cost of maintaining good customer relations. Bring the CS jobs back on US soil please.
Off soap box now...
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