[GH85Carrera]

One of the thinks I had almost forgotten about was back in the Cingular days when I still got analog phone bills I opened the phone bill about fainted. The bill was over $2,500. For whatever reason (of course it was blamed on a computer error) they dropped all my plan minutes and I was calling at the full rate. It took multiple phone calls and one very explicit letter, and 14 months to get it all corrected. They had some real idiots working there. The letter prompted a phone call from a higher up the ladder manager with real brains. She looked at the issue, instantly saw my point, and fixed it on the billing. Bam, done. In the letter I had to threaten to go to the Oklahoma Corporation Commission. They have total authority over all the utility companies and they actually help consumers. That was enough to prompt a phone call from the smart people at Cingular, and it was resolved.