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As a service professional, I could care less what someone names their child. It is their business. My job is to provide my service and make them feel their business is valued.
The mom was right to bring the behavior of the airline staffer to the attention of the company. A bit of remedial training should be in that staffer's future.
In the analogy of the deck chair in the hot sun, a real service professional would have offered a place in the sun so the family was not inconvenienced. That is good service.
Best
Les
__________________
Best
Les
My train of thought has been replaced by a bumper car.
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