[Dmitry at Pelican Parts]

Hello - take a look at the links below. They are 2 DIY tech articles on the convertible top; hopefully this will help you troubleshoot the issue and hopefully resolve it. Please let us know if you have any other questions.

https://www.pelicanparts.com/techarticles/Boxster_Tech/BODY_Convertible_Top_Gear_Replacement/BODY_Convertible_Top_Gear_Replacement.htm

https://www.pelicanparts.com/techarticles/Boxster_Tech/71-BODY-Convertible_Top_Repair/71-BODY-Convertible_Top_Repair.htm