[Rick Lee]

I think it's state-dependent. When I've filed glass claims in AZ, USAA always emphasized that I could have it repaired wherever I wanted. But I didn't care. The one or two times Safelite did my 993, it came out fine, ditto for the other cars. But glass claims in AZ are not allowed to count as comprehensive claims, which is what they did to Mrs. Lee's X1. They used some third party place in MI to handle this claim and, because it was above $1500 or whatever, they had to hand it off to the dealer, which said they had to replace the whole cassette with an insane labor charge. Later on I found a used cassette for something like $500 and I'm sure I could have found someone to install it for another $1000 max. But USAA never suggested that or returned my calls to discuss a more reasonable option. Eff them.