[LeeH]

I'll make this as brief as I can. I've got a new Dell 2.2 GHz P4. I bought a new Epson CX5200 printer/scanner. The printer works, but the scanner does not. Epson spent several hours testing both the computer and the printer/scanner. Their determination was that the "Twain 5" driver in my computer wasn't working right - even after reloading that driver. They said call Dell.

I called Dell's 800 line to India and was quickly connected to a very rude and impatient person who didn't really want to do anything for me. After me losing my cool he tried a few things, but mostly told me I needed to call Epson.

The Epson guy really seemed to know his stuff. We were able to get the scanner to scan using MS Paint, but he said that uses a different route than the Twain 5 driver. It was that fact the lead him to believe that the printer/scanner was not at fault.

In the next few days I plan to try the Epson on my old computer, but it's a real brick that barely runs. I'd rather skip that step if I could. Anybody have any direction for me (save the "Don't buy a Dell" stuff - even though I own Dell stock I'll never buy another one).