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Had almost the exact same problem with a Sony VAIO desktop and Epson scanner I purchased a few months ago. The scanner was just a flatbed and not a printer combo. Went back and forth with Epson quite a bit and they were never able to help me. I tried uninstalling and reinstalling the drivers dozens of times which did nothing.
As a last ditch effort I did a Windows reset/restore and installed the scanner drivers before doing anything else. The scanner has worked perfectly ever since. A friend of mine had the same experience with an Epson printer.
Be sure to make a backup of any personal files you have because everything gets wiped out when you reset your system.
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