Can't blame the computer box manuf. if they can't diagnose each and every peripheral on the market. I suggest bugging the peripheral manuf. first. It's their equipment that doesn't work. You'd think Epson would have a fix if this were a universal problem with Dells (or MS).
"Be sure to make a backup of any personal files you have because everything gets wiped out when you reset your system." Wonderful
Sherwood