|
Calling the SS office is the definition of poor customer service. After long waits, you might get to talk to someone. I had an issue where 6 months of taxes were not showing up in my statement. After numerous faxes, and two years of phone calls, they suggested I go in person. They set up an appointment and I arrived 10 minutes early. They were 30 minutes late, but I finally got to see an SS official. I showed him all the original paperwork and documentation, he finally called over a supervisor, and I got to go through it again. She sat down at the computer and in 30 seconds the issue was solved forever. So until you talk to the one supervisor that has real brains, you are just wasting time.
__________________
Glen
49 Year member of the Porsche Club of America
1985 911 Carrera; 2017 Macan
1986 El Camino with Fuel Injected 350 Crate Engine
My Motto: I will never be too old to have a happy childhood!
|