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The bank couldn't have looked the other way this one time and asked him to go get a new I.D.? I used to have to call Social Security every once in a while for my father. To make it easier, I called as my father. They would ask a couple of questions like birth date that I couldn't quite remember, sometimes, and they would be understanding knowing my dad, and gobs of other elderly people who called, would not remember the answers to their security questions. A little humanity can go a long way...
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