[ossiblue]

I'm only guessing because I refuse to use the toll roads, but probably the two "situations" are not communicating with each other.

Situation 1 is where you are charged and penalized because you should have pre-registered before using the toll road. You had already gotten
"the letter" and were in the system as one to receive penalties upon further violations. You created situation 1 for yourself last January. When you drove past the sensors, you are automatically processed as one who will be charged and penalized as there was no record of your registration at the time of violation. This is all computerized and instantaneous, the processing that is, not the reporting to the customer website.

Situation 2 is where a registered customer uses the toll road. The sensor immediately tries to match the license plate with an account and then, charges accordingly. You did not have an account when you used the toll road, so there was no knowledge of your existence. The next day, when you registered, your violation was being processed as a non-account violation and would never be considered for charging to your new account. The two situational systems do not communicate with each other. As far as the website reporting, your account never received a charge because it did not exist at the time of the violation.

I believe a call to a live person will resolve the issue to, at least, a one day toll charge and maybe a one-day penalty.