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Document call with email.
I had this happen once also.
There is a form to complete online with a complaint or feedback. They will answer. At least they did my exact situation. With an email saying no record of use so no fee from them I felt I was okay.
And no issue came from it.
Do they have record of when you created the account. I am no expert but I am sure they do.
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PCA, POC & SCCA long time Member
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