I recently installed a
Magic Jack device for telephone service through my Internet.
Since day 1 - the audio output has been sketchy at best and on some days even non-existent.
It's only a 1 way problem as I can hear audio perfectly - only the outbound audio is the issue.
Using this speed test my values are:
Latency: 41 ms
DL: 28.1 Mbps
UL: 9.45 Mbps
0% Packet loss
The tech people over at Magic Jack are saying my Latency value is too high and that is causing the problem. They say the value should be
under 25.
I contacted my ISP and they say there's nothing they can do to lower the latency - it's a byproduct of my computer and configurations.
I've swapped out phones and even replaced the Magic Jack and it didn't help.
I have tried both connection methods - again - no change:
I was almost ready to try a different router but thought I'd run it by the brain trust to get some input, since this issue is way out of my technical skills.
My router is a Netgear model WNDR3400 (N600) and I don't have any wireless devices hooked up - just the Magic Jack for my phone.
TIA for any ideas or advice
