It is really too bad, because Dell's support quality for a while was one of the reasons to purchase with them. I guess that is no longer the case.
If you read the entire article, they are still using support centers in India, it is just they are using them for different products. In other words, they have shifted the problem to a different set of consumers. I think the Optiplex and Latitude lines are more business oriented products. This means that instead of giving the bad service to their big $$$ corporate customers, they are probably shifting the poor service to individuals.
I'm starting to get pissed off about how much service work we are shipping off to other countries. The U.S. really became a super power in the world because of its manufacturing might. We have shipped all of those jobs off to Mexico, China, etc. Then our power was in the services industries. Now we are starting to ship all of those jobs overseas as well. What jobs are we going to be left with?
I'm in the software industry and I have seen a big shift in companies farming out their development work to places like India. It scares the hell out of me.
Maybe we as consumers need to start vocalizing our displeasure a bit louder.
Sorry, I got a little carried away there....
