I actually like my local U-Haul. I've rented trailers from them on occasion and they are cheap, the stuff is well-maintained and always available but I had fun dropping a trailer off yesterday morning...
So, I had to leave work early on Monday, rent a trailer from U-Haul, drive to Kingsport (TN), load up furniture from my Mom’s condo, drive back to Knoxville and unload, then drop off the trailer by 7:00 Tuesday morning.
So I show up at U-Haul yesterday morning at about 6:50. I'm usually at work by 6:30, so I'm already running late. They open at 7:00 sharp. There’s ONE GUY there. Some folks (looked like an older woman, her daughter and her daughter’s son) were there before me. I walk in behind them when the ONE GUY unlocks the door at 7:00. This woman/daughter need to rent a trailer to pull behind their Toyota Highlander. OK, no big deal. The ONE GUY working there proceeds to enter all of their crap into the computer, then has to go out and inspect the Highlander. He walks approximately 1.5 mph - can barely detect movement. He comes back in and says, “You need a hitch.”. So they add that to the computer entry. He goes thru the myriad of questions like “do you want the standard insurance, blah, blah, blah” and keeps pecking away at the computer. By now there are two guys standing behind me waiting on this ONE GUY. Finally they finish up the crap for this woman/daughter and the ONE GUY says, “That will be $161.57. Do you want to put this on your card?”. The older woman whips out a checkbook and starts writing a check. I’m starting to get impatient at this point. She finally gets the check written and the ONE GUY has to enter her checking account info, etc., into the computer. He then says, “The system won’t accept your check. It says ‘insufficient funds’…do you have a card you can put it on?”. The older woman says, “Well, I promise there is money in the account.". The ONE GUY stares at her prompting her to say, "I have a Sears card.”. ?!?!?! The ONE GUY stares at her again. She finally says that she will have to go to the bank and get cash. She asks the ONE GUY what time the bank opens. ?!?!? He stares at her for a second and says, "I have no idea.". So, they turn around and walk out.
He asks me what I need and I tell him I just need to drop off a trailer. Two minutes later, I’m out of there. At 7:30.
