Generally it sucks. But I had an exceptionally great experience with Sprint on Tuesday.
I have had two phones and a tablet with Sprint at least 10 or 15 years. My tablet had been acting squirrely so I was looking to upgrade. My current plan was not available if I upgraded and I wasn't sure if the new plans would meet my needs.
There was a way to text with a customer service rep if I had any questions. My first question was responded with bot statement. "Did this answer your question. If not type 'live representative' and you will be transferred". So I typed live rep.
About 30 seconds later I get a reply. "Hi, this is Amy P. I read your question. Give me a second and I will get back to you ". No problem I said.
In no time she was back. "I have great news! Being a special long term customer of Sprint I am authorized to give you a special rate!. We will give you the New Tab A tablet with unlimited everything. We will also give you unlimited everything on the two phones you currently have. Includes Hulu and Amazon Prime. 2 phones and tablet for $110 a month."
I told her to make the change and to pat herself on the back for a job well done. She replied "You made my day
"
I was stunned.