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It'll be legen-waitforit
Join Date: Jan 2002
Location: Calgary, Canada
Posts: 7,046
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What is your contract with them or is their one? Any SLA?
I pride myself and my employees to be responsive, even to our “break/fix” customers even if it’s to set the expectation of when we can help. All in all customer service is a dying art...
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Bob James
06 Cayman S - Money Penny
18 Macan GTS
Gone: 79 911SC, 83 944, 05 Cayenne Turbo, 10 Panamera Turbo
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