Quote:
Originally Posted by Geronimo
How dare a customer want to be your priority... :|
Which customers should take priority?
|
The one you are talking to at the time takes priority. We spent millions to get people's attention. Once we got someone on the line we did everything we could to keep them, including making them feel like they are the most important person in the world. You do have to be honest and tell them if they are asking for something you just can't do. If they want something delivered tomorrow and you have the day scheduled full, you have to tell them so. The skill is in how you tell them.