Quote:
Originally Posted by Geronimo
Wondering, I have been dealing with a company who I have been generally happy with. However their communication has been in my opinion lacking. Phones go unanswered, no call back. Email was suggested at the best communication method. In this they are often days before a response.
In my last email I suggested that the key to a good service business is not only the service they provide, but the interaction side of that service, in many ways being equally important.
They then suggested that they are not as bad as the rest of the local businesses, and that maybe I should check them out... Which I thought was really making the point I tried to make to him....
I assume I am not a high dollar enough customer for them...
Is service dead or am I expecting to much?
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well that's horrible who ever this guy was clearly does'nt want his company to make money if that's how he responds to people...!!
