Here is a simple example of bad customer service vs. good customer service . My wife and I go out to dinner every Friday it is our date night
, we have been married 41 years ! Anyway last Friday we went to one of the restaurants in our little town , there are no chain restaurants here just mom/pop type places which is fine . I order my normal brand of beer and a few minutes later it is delivered in a room temp bottle
and a glass . I didn't notice that the glass wasn't chilled until after the waitress walked away . I poured the beer and started drinking it . On the next trip near our table I flagged her down and stated " my beer is not cold and neither is the glass " . She looked at me like I was talking in klingon !!!
I said I will go ahead and drink this but can the next one be cold AND a frosted mug ? No we don't do frosted mugs but I can put it in the fridge if you like
I said yep that will have to work . My wife and I ordered our meals at that same time , my wife ordered something that came either in hot sauce or BBQ , she specifically said NO HOT SAUCE I WANT BBQ . Yep you guessed it when the meals came mine was right and hers had hot sauce on it !
So flagged the waitress again and she apologized and said she'd put a rush on the replacement order . Fifteen minutes later I had finished mine and we were STILL waiting on my wifes order . It finally was delivered but my wife was steaming !
So to me this was horrible customer service , keep in mind this place seats about 50 people and there was ONE other couple in the place . Maybe just a bad night , maybe a bad business model but to me and my wife it was bad customer service .