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4 weeks ago, we flew United from Richmond, Va to Seattle. Routing was through Dullas. When the commuter flight arrived, the pilot came off and declared the airplane off line as they could not get the baggage door open.
So now we have to interact with United personnel. Every single one of them looked like deer in the headlights behind a computer screen. And, of course, the concept of customer service was no where to be seen. Eventually we were rerouted via Newark and we arrived Seattle 3 hours late.
I had been warned about United, but I used them because of better flight times. I will never fly them again, no matter what the flight times or associated costs.
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'17 Cayenne
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