[71T Targa]

We went to the Seahawks game last night and decided to park at a friends and Uber in to the game.

I was watching my driver get closer, and then as he was a minute away he seemed to stop. The Uber app said he arrived, and then the map showed him heading towards the stadium. It took me a bit to figure out what was going on, but I realized he must have picked someone else up that was going to the game.

I've only used Uber a few times, and have never had any issues. But for the life of me I couldn't figure out how to cancel a ride or contact the driver while the app thought I was already in the car and in route. I found the 'add a stop' option, so I reentered our location in hopes the driver would realize his error. No luck...

My wife got us a Lyft, and through the Uber app I watched 'my' car go to the stadium, and then on to the airport. At that time the driver ended my trip. Total bill, $89.17!

I lodged a complaint online with the following response:
"We reviewed your trip, and it appears the pickup and drop off locations match those that were entered when this trip was requested.

Because of this, we're unable to provide any adjustment or refund for this trip. "
Riiight, someone took the trip, it just wasn't me...

Today I was able to get a resolution, and a refund is supposed to be issued, but what a hassle. We missed most of the 1st quarter and someone got a free ride.

Anyone else have anything like this happen?