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I'd communicate your concerns with a note detailing the issues you're experiencing. Give them a chance to reply and correct under their/or state warranty laws. If they don't, you may have remedies, either legal and/or via your state's consumer affairs dept.
If unsatisfied, let others know of the shop's poor response. Customer service surveys show satisfied customers tell only 2-3 friends/acquaintances; unsatisfied customers relay their dissatisfaction to 9 people. If a service provider values their reputation, they will/should make it right.
If all remedies fail, let the world know, then take your business elsewhere.
Sherwood
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