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Originally Posted by TimBer
Your legal rights are covered by the Fair Debt Collection Practices Act vis-a-vis the collection agency (except if they are actually a collection department within the medical device company). I think the first step is to request that they "verify the debt."
Your legal rights with respect to the medical device company are covered by contract law. Its time to go back and read the fine print on any agreement you signed with them. Can they claim you agreed to return the monitor certified mail, return receipt, and insured? I would also recommend sending the company a letter stating everything that has happened and memorializing the phone call, including date and time. I would also ask them to preserve any recordings of any phone calls between you and the company.
Good luck and keep us posted.
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Thanks for the response. I did not sign anything relative to this device. My doctor ordered it, it was mailed to my house, I put it on and it activated itself and transmitted data thru a cellular network. After the 30 days, I took it off and mailed everything back. This was completely in line with the instructions that came with it.
I have certainly learned a lot of lessons with this. I am very ethical "do the right thing" kind of person and was - in hindsight - very naive to what can happen in these situations.
I am still hoping that this turns out OK, but after reading all of the horror stories online from people dealing with this same company on this exact same situation, I don't have a lot of confidence,,,